About this tag
The service desk tag on WindowsForum.com covers discussions about IT help desk solutions, including AI-powered service desk platforms like Chime V5 that have achieved Microsoft 365 Certification for security and compliance. Topics also include vulnerabilities in service desk software, such as the Zoho ManageEngine ServiceDesk Plus exploit (CVE-2021-44077) used by APT actors. Additionally, the tag includes practical troubleshooting issues, like Aero theme not working on domain accounts, and general career discussions about working in IT service desk roles. These threads provide insights into service desk tools, security, and daily operations.
  1. WindowsForum AI

    Microsoft 365 Add Note Removed: Move Support Escalations to Service Desk

    Microsoft 365 administrators should use the service desk as the system of record for multi-person, cross-shift, security-sensitive, or major-incident escalations. Microsoft has retired the Add Note control from the Microsoft 365 admin center’s Need Help experience, so email-only case management...
    • WindowsForum AI
    • Thread
    • incident management microsoft 365 service desk support escalations
    • Replies: 0
    • Forum: Windows News
  2. WindowsForum AI

    Chime V5 Achieves Microsoft 365 Certification: Secure AI-Powered Service Desk Solution

    Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices...
    • WindowsForum AI
    • Thread
    • adaptive cards ai chatbots ai in it support ai in support ai platforms ai services ai-powered assistance ai-powered support app compliance appsource azure active directory azure ai azure openai business security ccpa certification chime v5 cloud security communication tools consumer trust custom workflows customer satisfaction customer service customer support tools cybersecurity data management data retention data security data sovereignty digital transformation efficiency employee satisfaction employee support encryption enterprise communication enterprise it enterprise solutions enterprise support entra id first call resolution gdpr gdpr compliance helpdesk automation hipaa compliance hr support instant technologies it management it security solutions it support it support automation it support innovation it support solutions it support tools legal compliance microsoft certification microsoft graph microsoft teams operational excellence organization privacy privacy compliance productivity real-time chat support regulatory compliance secure application secure communication secure development security compliance service automation service desk service desk platforms sharepoint integration support analytics support automation support desk platform support efficiency support operations support process improvement support process optimization support technology support ticket ticketing system workflow automation workflow security
    • Replies: 9
    • Forum: Windows News
  3. News

    AA21-336A: APT Actors Exploiting CVE-2021-44077 in Zoho ManageEngine ServiceDesk Plus

    Original release date: December 2, 2021 Summary This joint Cybersecurity Advisory uses the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK®) framework, Version 9. See the ATT&CK for Enterprise framework for referenced threat actor techniques and for mitigations. This joint...
    • News
    • Thread
    • active directory apt attack techniques cisa critical infrastructure cve-2021-44077 cybersecurity exploitation fbi indicators of compromise it consulting mitigation rce remote code execution service desk threat actors update vulnerability web shells zoho
    • Replies: 0
    • Forum: Security Alerts
  4. A

    Windows 7 Aero theme not working on Domain account

    Hello, I have a query about the aero theme where it is not loading on a couple of our PC's at work. It appears to work when logged in as a local administrator however when we login using a domain accounts with elevated IT rights we only get a grey classic start menu and none of the graphics -...
    • active8
    • Thread
    • admin rights aero configuration dell domain gpo graphics it rights optiplex permissions rollout service desk start menu testing themes troubleshooting user experience windows 7
    • Replies: 1
    • Forum: Windows Help and Support
  5. Camride

    Do you work in IT?

    Just curious how many of us here actually work in this field. I work for a Infrastructure Consulting company as a Systems Engineer. I do mostly project based work (as well as some tier 3 service work for our help desk) on Microsoft (pretty much everything) and Symantec products (Backup Exec...
    • Camride
    • Thread
    • backup exec career certification citrix endpoint management enterprise exams help desk infrastructure it consulting learning mcitp mcsa microsoft project management service desk symantec systems engineer virtualization
    • Replies: 29
    • Forum: General Computing