Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...
ai integration
automation tools
bulk management
business scalability
business transformation
contact center
customer experience
customer satisfaction
customer service
customer support
digital transformation
dynamics 365
field service
it operations
microsoft dynamics 365
operational efficiency
process optimization
routing rules
service automation
serviceworkflow
simon roofing
technology innovation
unified routing
workstream management
