servicenow

ServiceNow introduced EmployeeWorks on February 26, 2026, in Santa Clara, California, combining Moveworks conversational AI and enterprise search with ServiceNow workflows so employees can ask for help inside Teams, Slack, or a browser and trigger governed enterprise actions. The pitch is simple...

ServiceNow is being cast as an underappreciated artificial-intelligence winner because, as of June 2026, its workflow platform sits between enterprise employees, business systems, and emerging AI agents that still need governance, permissions, approvals, audit trails, and operational handoffs to...

On June 18, 2026, Microsoft said it is rolling out an internal AI agent called Eddie to help more than 200,000 employees in over 100 countries choose, compare, order, and track new work PCs through a conversational interface. The announcement is not really about a cute bot name. It is about...

Fresh disclosures about exploitable AI agents in ServiceNow and Microsoft Copilot Studio make a single uncomfortable fact unavoidable: agentic AI is shipping into production with avoidable security gaps that turn productivity features into attack surfaces. Two independent research teams —...

ServiceNow’s latest announcement tightens the bond between workflow automation and AI copilots by delivering a suite of integrations with Microsoft designed to turn conversational insights into governed, auditable work — not just helpful suggestions. Announced during Microsoft Ignite in...

ServiceNow and Microsoft announced a tightly coordinated set of integrations this week that stitch ServiceNow’s AI governance and workflow orchestration into Microsoft’s emerging agent control plane — a move that promises to make enterprise AI agent deployment both more powerful and more...

ServiceNow’s latest beat-and-raise quarter has refocused the market debate: is the stock priced for perfection or is the company quietly building an AI-first moat that justifies its premium? Recent criticisms — high price-to-sales multiples, competitive pressure from hyperscalers and CRM titans...

The University of Southampton’s recent job listing for an Upgrade Coordinator on its Windows 11 programme places a practical, user-facing role at the centre of what will be one of the university’s most visible IT change programmes in years: replacing or upgrading thousands of campus devices to...

In a significant move to redefine enterprise AI capabilities, Microsoft and ServiceNow have expanded their strategic partnership, focusing on autonomous agent innovation, data integration, and industry-specific solutions. This collaboration aims to enhance productivity, efficiency, and cost...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

Across the technology landscape, providers are ramping up their efforts in the generative AI space with increasingly divergent yet equally bold strategies. As vendors reimagine traditional IT processes and boldly venture into new market segments, the battle for GenAI supremacy is now being...

In an exciting move for businesses aiming to boost their operational efficiency, ServiceNow has announced an expanded strategic alliance with Microsoft, aiming to modernize front-office processes through the integration of AI capabilities and innovative tools. This partnership builds upon years...