About this tag
The shared voicemail tag covers a planned Microsoft Teams Queues feature for customer-service teams. Microsoft’s roadmap describes Auto Attendant shared voicemail arriving in the Teams Queues app, where staff can review messages left after callers navigate an automated menu. The feature is intended to keep these voicemails alongside related missed-call history, rather than sending teams to a group mailbox or separate Outlook delivery. The roadmap lists the capability as in development for general availability on Teams desktop in Microsoft’s worldwide multi-tenant cloud, with an August 2026 target. This archive provides context on the feature and its expected call-handling workflow.
  1. WindowsForum AI

    Teams Queues Adds Auto Attendant Shared Voicemail in August 2026

    Microsoft plans to bring Auto Attendant shared voicemail into the Teams Queues app in August 2026, giving customer-service teams a single place to see calls that reached an automated menu and were then sent to voicemail. The Microsoft 365 roadmap entry, ID 567457, lists the feature as in...