About this tag
This tag covers a specific Windows Hello issue where a user shaved their beard after initial face setup, causing facial recognition to fail. The system then requires a PIN, but a security change message prevents PIN entry, locking the user out. The thread discusses troubleshooting this Windows Hello problem on a Surface Laptop, focusing on the conflict between updated appearance and biometric authentication.
  1. Gerard Joling

    Windows 10 Windows hello problems

    Dear reader, Recently I have purchased a new Surface Laptop. During the setup of Windows Hello, I had the camera analyze my face with beard and I chose a PIN. Every time I opened my laptop in the following time, the system automatically logged in thanks to face recognition. However, I noticed...
    • Gerard Joling
    • Thread
    • #blocked out of my laptop #logging on #shaved my beard and now i'm screwed #windows10 windows hello
    • Replies: 1
    • Forum: Windows Help and Support