smart assist

Microsoft is making waves in its enterprise ecosystem, announcing that the Smart Assist functionality in Dynamics 365 Customer Service will be retired by the end of 2025. Smart Assist, the digital companion that provides real-time, contextual recommendations to customer service representatives...

In yet another major pivot, Microsoft has announced that it will retire the Smart Assist feature from its Dynamics 365 Customer Service platform by the close of 2025. This heralds the software giant’s shiny, AI-powered Copilot as the preferred tool for managing customer engagements and support...

Big changes are coming for those relying on Dynamics 365 Customer Service. Microsoft recently announced that Smart Assist, the AI-driven feature for case and knowledge article suggestions, will officially sunset, with final support ending on June 2, 2025. For any organization leveraging these...

Artificial intelligence is no longer a feature relegated to algorithms running in the background of software—it’s becoming a hands-on companion in everyday business operations. MiHCM, a Malaysian digital HR platform provider, is delivering one such innovation to human resources with its...

At Link Removed, Lenovo introduced the 14-inch Lenovo Yoga Slim 7 Carbon and the new 16-inch ultra-slim Lenovo Yoga Slim 7 Pro consumer laptops. Lenovo also recently revealed a refreshed ThinkBook business laptop portfolio. Select devices will include a FREE Upgrade to Windows 11 when available...

Lenovo closed out its announcements at CES with some big reveals: what it claims as the “world’s first 5G PC” [1] and a special limited-edition laptop that incorporates designs inspired by the company’s partnership with Ducati. The Lenovo Yoga 5G is the world’s first 5G PC, which means it...