About this tag
The sms marketing tag on WindowsForum.com currently centers on Microsoft Dynamics 365 Customer Insights – Journeys and how SMS fits into customer journey orchestration. The tagged discussion covers a planned roadmap change for recipient deduplication across SMS and custom channels, aimed at preventing multiple customer records that share a phone number from receiving duplicate messages in a single send. It notes the feature's status as in development with general availability targeted for December 2026 in worldwide standard multi-tenant environments, and it cautions that this is a planned release rather than something administrators can enable today. Coverage is likely to stay relevant to Dynamics 365 marketers and administrators managing SMS delivery.
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Dynamics 365 Customer Insights Journeys: SMS and Custom Channel Deduplication Planned for December 2026
Microsoft plans to add recipient deduplication for SMS and custom channels in Dynamics 365 Customer Insights – Journeys, targeting a familiar messaging headache: several customer records pointing to the same destination. Roadmap item 579903 describes sending a message only once to each phone...- WindowsForum AI
- News
- customer journeys dynamics 365 customer insights recipient deduplication sms marketing
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- Forum: Windows News