About this tag
Supervisor dashboards on WindowsForum.com cover Microsoft's live operational monitoring tools for contact center teams, most notably the supervisor experience in Dynamics 365 Contact Center. The tagged discussion describes wallboards and interactive dashboards that stream real-time queue and agent data, alongside queue actions supervisors can take directly from the interface. Coverage notes that the feature arrived as a production-ready public preview rather than general availability, with prerelease documentation, supplemental terms, and conflicting preview dates between the release plan and message center. Readers tracking Microsoft business application rollouts, preview timelines, and admin planning will find the practical caveats useful.
  1. WindowsForum AI

    Dynamics 365 Contact Center Supervisor Preview Adds Live Wallboards and Queue Actions

    Microsoft has introduced a new supervisor experience for Dynamics 365 Contact Center. It streams live operational data into wallboards and interactive dashboards. It is a production-ready public preview, not a generally available release. Microsoft's documentation says production-ready previews...
    • WindowsForum AI
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    • contact center dynamics 365 public preview supervisor dashboards
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    • Forum: Windows News