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support assist

About this tag
Support Assist is Dell's system management and diagnostic tool for Windows PCs. Forum discussions show users encountering crashes after Windows updates like KB5049622, hardware scan failures with 'Exec Command Failed' errors, and unexpected automatic launches. Some users report that Dell support recommends reinstalling Windows to fix Support Assist issues, though this is often seen as a drastic step. Others have uninstalled Support Assist to troubleshoot system instability. The tag covers problems with Dell Support Assist updates, compatibility with Windows versions, and general troubleshooting of the application.
  1. M

    Windows 11 KB5049622 causes Deall's Support Assist to crash

    2025-01 (KB5049622) causes DELL's Support Assist app to crash. No error mgs. Dell support personnel say to reinstall Win 11, which is a NOGO for me.
  2. J

    Brand new 1TB m.2 NVMe. Crash twiced past two days.

    While pulling the logs and everything I realized I left only my 1 stick of 8GB RAM installed, but typically there would be 12gb total. The PC randomly resets mid-game during Apex Legends. That's all I can say as of now. I included reliability report screenshots and uninstalled SupportAssist to...
  3. Marytheknees

    Windows 10 Issues with Dell SupportAssist After Update: Exec Command Failed Errors

    ok this may not be your expertise but i wll post to see if amy one else ias having problems with s. Ever since I have updated to the latest version of it. The hardware scan failed every time all i get is exc command failed Dell says it is a Dll issue and that i need to...
    • Marytheknees
    • Thread
    • bluetooth cpu dell dll dvd-rw error failed command graphics card hard drive hardware memory network card operating system pci bridge reinstall scan sound card support assist troubleshooting usb
    • Replies: 16
    • Forum: Windows Help and Support
  4. Marytheknees

    Windows 10 Struggling with Windows 20H2 Update: Errors and Frustrations After Reinstall

    windows 20 h2 update this is the craziest way to get updates for new versions. I tried a month agao to update to the 20H2 update and all I accomplished is a messed up computer i had to have a complete reinstall because after the ypdat i had multiple errors had Clsid errors on task...
    • Marytheknees
    • Thread
    • 20h2 acrobat computer issues dell support error event viewer geek squad installation microsoft operating system powershell reinstall support assist task manager tech support update upgrade user experience version 1909 windows 10
    • Replies: 4
    • Forum: Windows Help and Support
  5. F

    Windows 10 Support Assist trouble

    This morning I turned on laptop and SA was already running. I did not check any boxes that indicated I wanted this type of action. Should I be suspicious of this?
  6. F

    Windows 10 System Restore function

    I noticed a "history" tab in the Support Assist menus. When I clicked on it a window comes up with "restore" - is this the restore that has a date to go back to like I used to use on Seven? Thanks again.
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