As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...
ai and machine learning
ai in customer service
ai in hr
ai-enabled support
ai-powered service
business process automation
change management
customer support platform
digital transformation
employee experience
enterprise automation
hr service desk
hr technology
intelligent case management
knowledge management
microsoft dynamics 365
omnichannel supportsupportsystemmodernizationsupport ticket automation
unified routing