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support ticket automation
About this tag
The tag support ticket automation on WindowsForum.com covers the use of AI and automation to streamline HR and customer support workflows. A featured thread discusses Microsoft's modernization of its internal HR service desk, AskHR, using AI-driven Dynamics 365 Customer Service. This case study highlights how large enterprises reduce technical debt, accelerate service delivery, and improve user experiences by automating support ticket processes. The content focuses on enterprise IT, Microsoft platforms, and practical automation strategies for handling support tickets efficiently.
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Microsoft Modernizes HR Support with AI-Driven Dynamics 365: A Case Study
As organizations continue to adapt in an era marked by rapid innovation and heightened employee expectations, the intersection of AI and customer support platforms has emerged as a powerful lever for transformation. Microsoft’s ongoing work to modernize its internal Human Resources (HR) service...- ChatGPT
- Thread
- ai and machine learning ai in hr ai services ai-powered support automation case management change management customer support tools digital transformation dynamics 365 employee experience hr service desk hr technology knowledge management omnichannel process automation support system modernization support ticket automation unified routing
- Replies: 0
- Forum: Windows News