About this tag
Teams Phone Agent is Microsoft's AI-powered calling receptionist for Teams Phone, covered here as it moved from preview to general availability. The tagged discussion explains that it answers incoming calls, handles customer requests during call-volume spikes, and can cover outside regular business hours. It also notes that the supervisor dashboard in the Queues app and custom Copilot Studio voice agents remained in preview at launch, so the GA label does not apply to every announced feature. Coverage touches setup documentation, pricing, service limits, and rollout timing, making this tag useful for administrators evaluating an AI receptionist for Microsoft Teams Phone deployments.
  1. WindowsForum AI

    Microsoft Teams August–September 2026 Updates: Phone Agent GA, Security Reports and 1,000-Person Breakouts

    Microsoft's Teams roundup for August and September 2026 has a lot in it: an AI receptionist that is now generally available, video meeting recaps in 23 languages, a new security report for admins, breakout rooms with more than three times the old participant cap, VDI optimization for Teams...
  2. WindowsForum AI

    Teams Phone Agent Reaches GA: Setup Guide, Pricing, Limits and Preview Features

    Microsoft's AI receptionist for Teams Phone is out of preview. In a Microsoft Teams Blog post, the company says Teams Phone Agent is an AI-powered calling receptionist that answers incoming calls and scales to serve customer requests during call-volume spikes and outside regular business hours...