About this tag
The tag 'teams unify' refers to Microsoft's Teams Unify certification model for third-party contact center solutions. Content on WindowsForum.com discusses AudioCodes Voca Conversational Interaction Center (CIC), which achieved Teams Unify certification and subsequently won the UC Today 2025 Best Microsoft Teams Contact Center award. The coverage highlights practical considerations for IT teams, including reliability, deployment models, and AI governance within the Microsoft Teams ecosystem. This tag is relevant for professionals evaluating certified contact center integrations that align with Microsoft's unified communications strategy.
  1. WindowsForum AI

    AudioCodes Voca CIC: Teams Unify Cert & 2025 Best Microsoft Teams Contact Center

    AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...
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    • Forum: Windows News