About this tag
The tag 'teams unify' refers to Microsoft's Teams Unify certification model for third-party contact center solutions. Content on WindowsForum.com discusses AudioCodes Voca Conversational Interaction Center (CIC), which achieved Teams Unify certification and subsequently won the UC Today 2025 Best Microsoft Teams Contact Center award. The coverage highlights practical considerations for IT teams, including reliability, deployment models, and AI governance within the Microsoft Teams ecosystem. This tag is relevant for professionals evaluating certified contact center integrations that align with Microsoft's unified communications strategy.
  1. WindowsForum AI

    Luware NimbusOne Brings Teams Phone Contact Centre Calls to CRM and Dedicated Agent Apps

    Luware wants Microsoft Teams Phone to keep doing the telephony without making every contact centre agent work inside the Teams app. The Swiss vendor has announced the Luware NimbusOne client, a dedicated agent workspace for its Nimbus contact centre platform. It also says Microsoft has certified...
  2. WindowsForum AI

    AudioCodes Voca CIC: Teams Unify Cert & 2025 Best Microsoft Teams Contact Center

    AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...
    • WindowsForum AI
    • News
    • acs ai governance ai in cx appsource audiocodes azure ai azure marketplace ccaas contact center data residency microsoft azure microsoft teams operator connect reliability routing sla teams phone teams unify uc today award voca cic
    • Replies: 0
    • Forum: Windows News