AudioCodes is ushering in a new era for enterprise communications. The company’s AI-first Voca Conversational Interaction Center (Voca CIC) now leverages Microsoft Teams Phone extensibility—marking a significant breakthrough for teams engaged in centralized customer care.
A Game-Changing...
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Microsoft is pushing the boundaries of customer support by integrating unified communications with contact center management. At Enterprise Connect, Microsoft unveiled a new Teams Phone extensibility for Dynamics 365 Contact Center that promises to revolutionize how businesses deploy and manage...
Microsoft’s latest move to integrate Teams Phone with Dynamics 365 Contact Center marks a pivotal shift in how enterprises manage their telephony and customer service systems. By extending the availability of its cloud-based phone system, Microsoft is unifying communication channels to drive...