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    £1,100 Microsoft Bill and the CMA Case: How AI Apps Create Hidden Software Lock-in

    Killinghall Parish Council’s £1,100-a-year Microsoft bill is a small local-government line item with a national competition problem inside it: the council wanted Teams, found full use depended on Microsoft-hosted email, and told the UK Competition and Markets Authority in June 2026 that the...
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    • ai software lock-in microsoft competition case public sector procurement uk competition and markets authority
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