In a move that echoes the tech industry's relentless dance of innovation and obsolescence, Microsoft Dynamics 365 has announced the deprecation of its Unified Service Desk (USD) application with CRM Online. The USD, a long-standing tool that has facilitated customer service interactions, is on...
ai integration
contact center
customer service
customer service alternatives
customer service workspace
cybersecurity
dynamics 365
microsoft
software migration
unifiedservicedesk