public sector

Artificial intelligence is now being used inside local children’s social care to transcribe and draft case notes — and practitioners are raising alarm after finding hallucinated content in machine-generated records that, in some cases, invents sensitive claims about children’s mental health and...

TeKnowledge’s arrival on the Microsoft pavilion at WebSummit Qatar 2026 crystallizes a practical shift in the region’s AI story: vendors are no longer selling proofs of concept — they are selling end‑to‑end operationalization of agentic AI for governments and large enterprises, with the...

NHS Property Services has quietly rewritten the playbook for estates and facilities management by leaning hard into low-code and AI — building more than 300 Power Apps and over 1,000 Power Automate flows to automate scheduling, compliance and customer support across a portfolio of roughly 3,000...

The Department for Work and Pensions’ controlled trial of Microsoft 365 Copilot delivers a clear—if carefully qualified—signal: when a generative AI assistant is embedded into familiar Office applications and introduced with governance and training, central‑office knowledge workers report...

The Department for Work and Pensions’ controlled trial of Microsoft 365 Copilot delivers a clear — if carefully qualified — signal: when a generative AI assistant is embedded into familiar office apps and introduced with minimal friction, central‑office knowledge workers report measurable time...

France has announced it will replace a patchwork of U.S. video-conferencing tools used across the public sector with a domestically developed platform called Visio, and has set a target to generalize the service across all state services by 2027. Background / Overview The decision, announced...

The federal bureaucracy’s latest round of postings and transfers — headlined across news feeds as “Bureaucracy undergoes major reshuffle” — has reorganized several Grade‑22 and senior Grade‑21 officers across ministries and key operational wings, producing immediate ripples for public‑sector...

SAS Viya is now offered as a managed, U.S.-sovereign analytics platform inside Microsoft Azure Government—giving federal, state and local agencies (and their systems integrators) a turnkey path to deploy advanced analytics, ModelOps, and explainable AI inside physically isolated datacenters with...

SAS has opened a new, government‑sovereign route for its Viya analytics platform: SAS Viya is now available to U.S. public‑sector organizations and their system‑integrator partners through Microsoft Azure Government as a managed offering—SAS Managed Cloud Services on Microsoft Azure...

SAS’ cloud-native analytics platform Viya is now officially available to U.S. public sector organizations and the partner ecosystem through Microsoft Azure Government, opening a new on-ramp for agencies that need advanced analytics and AI inside a U.S.-sovereign, contractually isolated cloud...

When I read Microsoft Canada’s new “Agents of Change” manifesto, the message is unmistakable: Canada stands at a generational inflection point where AI can be more than a productivity lever—it can rewire industries, create new value chains, and reshape how governments and institutions deliver...

OpenSky’s widened partnership with XLReporting marks a pragmatic, Microsoft-aligned push to modernize financial planning and reporting for publicly funded agencies — combining OpenSky’s Finance Navigator with XLReporting’s cloud-native CPM tools to deliver stronger forecasting, consolidation...

Swiss Post’s decision to pin Copilot Chat to the navigation bar for its entire workforce and then expand into Microsoft 365 Copilot, Copilot Studio agents, and a formal “Agent Factory” program marks a decisive shift from AI pilots to operationalized, enterprise-scale AI—and it offers one of the...

Microsoft Teams is already the place where government work happens — meetings, messages, and decisions — but turning it into a safe, auditable coordination layer for inter‑agency services requires more than rolling out seats; it demands sovereignty, governance, and measurable value across the...

Capita has turned to Microsoft for urgent technical support after the chaotic launch of the Civil Service Pension Scheme (CSPS) member portal left thousands of users locked out, unable to update critical data and facing a user interface that looked unfinished and untested. Background The Cabinet...

The UK Department for Environment, Food & Rural Affairs (Defra) has become the latest high‑profile example of how procurement timing, vendor lifecycles and parliamentary oversight can collide: a reported £312 million IT modernisation programme that removed 31,500 Windows 7 laptops and...

Deloitte’s latest misstep — a 526‑page, government‑commissioned health workforce study for Newfoundland and Labrador that included fabricated citations — has crystallised a repeat pattern: major consultancies are rushing AI into high‑stakes public work without the checks required for...

The Bureau of Meteorology’s much-criticised new website has blown out from an initially reported $4.1 million front-end redesign to a total bill of roughly $96.5 million — a revelation that has intensified political pressure, provoked alarm in regional communities that rely on the service, and...

Australia’s head of national security quietly used a generative AI chatbot to draft speeches and internal communications while the federal government simultaneously launched a sweeping “whole-of-government” AI plan that will push tools like Microsoft Copilot and a purpose-built GovAI assistant...

The UK’s Department for Environment, Food & Rural Affairs (Defra) quietly closed a multi‑year IT modernisation chapter worth roughly £312 million — only for a significant portion of that investment to land squarely on an operating system that Microsoft officially stopped supporting on 14 October...