user research

The user research tag on WindowsForum.com covers Microsoft's efforts to gather direct, qualitative feedback from Windows users through panels, usability studies, and interviews. Topics include the Windows Insider Panel for UX research, notification request behavior studies, and targeted research with Windows 7 users. The tag also touches on user research methods for Surface Duo productivity and a student project exploring VR-assisted technical support. These discussions highlight how Microsoft and others use user research to understand pain points, improve product design, and validate hypotheses about user needs, moving beyond telemetry to capture first-hand insights.