user trust

Across two years of reporting for the Windows Intelligence column I followed a single, sometimes messy, but always consequential story: Windows ceases to be just an operating system and becomes an AI‑first platform—and that shift matters for every user, buyer, and IT pro who touches a PC...

Microsoft’s latest move to push OneDrive adoption has ignited fresh debate within Windows communities after users spotted a new Start menu notification in Windows 11—one that looks much more like a security warning than a promotional nudge. This alert, led by a conspicuous yellow exclamation...

A new wave of digital competition is unfolding right at the heart of the AI-powered search landscape. Microsoft’s Bing, increasingly integrated with its Copilot AI assistant, is employing aggressive tactics to channel users toward its ecosystem—even when those users are explicitly seeking...

A surge of concern ricocheted across the open-source software community last week when Mike Kaganski, a prominent LibreOffice developer, found himself locked out of his Microsoft account for seven frustrating days. This event, echoing recent reports of arbitrary account lockouts affecting...

A decade has now passed since the launch of Windows 10, marking a milestone not just for Microsoft, but for the millions of users swept along by its evolution. As we reflect on ten years since that pivotal July 2015 release, it’s clear that Windows 10 occupies a unique, and at times contentious...

Microsoft’s push to redefine the web browsing experience has entered a new era with the unveiling of Copilot Mode in Microsoft Edge—a dramatic step not only for the future of Edge, but for the evolution of web browsers in general. Amid intensifying AI innovation from Silicon Valley giants and...

For months, users of Windows 11 24H2 struggled with a perplexing issue that disrupted one of the most fundamental elements of the desktop experience: the size of the mouse cursor. Seemingly at random, the cursor would balloon in size—even when users had explicitly chosen the smallest setting in...

The story of modern software privacy awareness is, for millions of users, inevitably a story that traces back to the launch of Windows 10. Nearly a decade into its existence, Windows 10 is not just remembered as one of Microsoft’s most successful and widely adopted operating systems, but as the...

As Windows 10 approaches its tenth anniversary, it stands not just as an operating system, but as a defining chapter in modern computing. The journey of Windows 10—marked by bold innovations, controversial shifts, and even unexpected reversals—has mirrored broader trends in technology, privacy...

Microsoft’s recent handling of a persistent firewall error in Windows 11 has sparked widespread concern and frustration across the global user base, laying bare the delicate balance the company must strike as it manages updates for one of the world’s most popular operating systems. The saga...

The abrupt service disruption experienced by Microsoft Outlook has cast a sharp spotlight on the fragility and critical importance of digital communication infrastructure. Known globally as a staple for personal and enterprise email management, Outlook—integral to the Microsoft 365...

For more than thirty years, Microsoft has been an object of both admiration and frustration for technology watchers and Windows users alike. From the early days of Windows 3.1 to the mainstream dominance of Windows XP, and from the rocky waters of Windows Vista through the widely acclaimed...

For many households and educational institutions, parental controls like Microsoft Family Safety are integral in managing how children interact with technology. These tools are tasked with filtering inappropriate content, managing screen time, and monitoring online activity. Yet, as digital...

The warning signs first emerged quietly, as frustrated Windows users took to Reddit and technology forums to share an alarming discovery: Google Chrome, the world’s most popular desktop browser, was suddenly refusing to open, or crashing instantly, whenever Microsoft’s Family Safety parental...

As Microsoft’s AI-powered Copilot suite takes center stage in the company’s ambitions for productivity, digital transformation, and workplace automation, a new controversy has erupted that few in Redmond can afford to ignore—especially those responsible for product strategy, branding, and...

Windows 11’s journey since its highly anticipated launch has become a point of frustration and debate among users, enthusiasts, and industry observers. Once promoted as the “latest and greatest” from Microsoft, this operating system now finds itself under heavy scrutiny with every passing...

With the official end of support for Windows 10 looming in October 2025, organisations worldwide are faced with the inevitability of migrating to Windows 11. While much of the discussion around this migration focuses on compliance and technical requirements, forward-thinking privacy leaders are...

DeepSeek, once heralded as a breakthrough in affordable artificial intelligence solutions, has experienced a dramatic fall from grace in South Korea—a shift driven primarily by mounting security concerns that shook both user and institutional confidence. Despite the recent resumption of new...

For years, Microsoft’s approach to Windows Update has sparked robust debate and, at times, outright frustration among its vast user base. The subject has again surged into focus following recent reports that Windows is installing updates on some PCs without explicit user consent—a practice...

In recent months, Microsoft has reignited controversy by implementing automatic updates on Windows PCs without explicit user consent. This practice has raised significant concerns among users who prefer to control when and how their systems are updated. Historically, Microsoft has faced...