Hello.
I helped a family member do a Windows Refresh on Windows 8.1, and thousands of her personal files have been removed. According to Microsoft, "you can refresh your PC without deleting any of your personal files or changing your settings." This was not the case for her.
I have searched...
data loss
document recovery
file preservation
file recovery
foxit pdf
help request
irfanview
libraries
media files
microsoft office
music recovery
personal files
photo recovery
program files
system tools
user experience
videorecovery
vlc
windows 8.1
windows refresh
