The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...
agent productivity
ai and automation
ai-powered contact centers
appsource marketplace
cloud computing
cobrowsing
customer experience
customer satisfaction
customer service
customer support tools
digital transformation
enterprise security
live support
microsoft dynamics 365
omnichannel support
regulated industries
secure contact center
upsell and cross-sell
visualcollaborationvisual engagement
The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...
ai and human assistance
ai-powered contact centers
cloud-based customer service
cobrowsing solutions
compliance in customer support
customer experience
customer journey optimization
customer loyalty strategies
customer support technology
digital cx transformation
digital support platforms
enterprise customer support
live video support
market for visual engagement
microsoft dynamics 365
omnichannel customer support
regulated industries
remote support tools
secure customer engagement
visualcollaboration
As hybrid work continues to evolve, it is imperative that organizations bring people together wherever they are – both inside the office and out – to communicate, collaborate and co-create. For years, Microsoft has invested in hardware and software solutions to meet emerging customer needs...
ai technology
camera features
collaboration
digital inking
flexible solutions
hybrid meetings
hybrid work
microsoft 365
microsoft teams
microsoft whiteboard
real-time collaboration
remote participation
smart camera
surface devices
surface hub 2s
surface portfolio
user experience
video conferencing
visualcollaboration
workplace innovation