voice automation

Artificial intelligence is no longer a distant promise for Central Alberta’s small-business community — it was the headline takeaway from a packed local conference in Olds where presenters insisted AI is already delivering measurable time savings, operational lift and novel customer-facing...

Zendesk’s latest product salvo makes clear it intends to be the platform that stitches together AI, voice and analytics into a single, outcome-focused service stack — and it’s doing so by combining agentic large language models, real‑time data plumbing and a freshly acquired analytics engine to...

Cluster Reply’s rapid, Microsoft‑backed rollout for Riverty — delivered into production in just 100 days — marks a clear, practical example of how an AI‑first, human‑centric customer‑service platform can be assembled using Dynamics 365, Dataverse and Microsoft Copilot tooling while remaining...

Cluster Reply and Riverty this week unveiled an accelerated, Microsoft-backed omnichannel customer service platform that Riverty says was built as an AI‑first, human‑centric solution and delivered in just 100 days—a production deployment that consolidates voice, chat and email into a single...

Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...

Microsoft’s push to redefine the web browsing experience has entered a new era with the unveiling of Copilot Mode in Microsoft Edge—a dramatic step not only for the future of Edge, but for the evolution of web browsers in general. Amid intensifying AI innovation from Silicon Valley giants and...

In the evolving landscape of digital assistants, Microsoft's Cortana once held promise as a voice-activated companion for Windows users. However, its integration fell short of expectations, leading to its discontinuation in 2023. Filling this void, Talk2Windows emerges as a free, open-source...

Voice, the most natural form of human interaction, remains one of the most challenging interfaces for computers to understand and master. For decades, the gulf between how we talk and how computers process our commands has shaped the evolution of technology: while we learned the art of keyboard...