voice consent

  1. Dynamics 365 Consent-Based Recording: Make AI Recording Consent Enforceable

    Microsoft announced Consent-Based Recording for voice interactions in Dynamics 365 Contact Center on May 8, 2026, adding a Copilot Studio-driven mechanism that captures a caller’s recording choice in an AI voice agent and carries that decision into any customer service representative handoff...
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    • contact center ai copilot studio dynamics 365 voice consent
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    • Forum: Windows News