voice migration

The voice migration tag covers the University of Maryland, Baltimore’s yearlong move from its existing telecommunications system to Microsoft Teams Calling. The project illustrates how campus phone infrastructure is being incorporated into the Microsoft 365 stack, while highlighting the operational issues that accompany a major communications change. Coverage focuses on governance, service reliability, emergency calling, user training, and the planned retirement of the traditional campus phone model. It is relevant to campus IT teams and organizations evaluating a transition from legacy telephony to cloud-based calling, with attention to both the convenience for users and the planning required to operate voice services responsibly.