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voice operations

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Voice operations on WindowsForum.com cover the transition from legacy phone systems to cloud-based, Microsoft Teams-native platforms. A featured case study details how New South Wales Rugby League replaced a traditional PABX with Tendfor, a Teams-native contact centre and attendant console. This shift reflects a broader trend where organisations unify calling, reception, support, and internal collaboration within Microsoft Teams, effectively retiring standalone office phone systems. Discussions focus on the practical integration of voice operations into modern IT environments, highlighting the role of Teams as a central hub for enterprise communication and the operational benefits of moving to cloud telephony.
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    NSWRL Moves From Legacy PABX to Teams-Native Tendfor Contact Centre

    New South Wales Rugby League said on June 16, 2026, in Sydney that it has moved from a legacy PABX phone system to AnywhereNow’s Tendfor, a Microsoft Teams-native contact centre and attendant console platform. The announcement is not just another customer win in the cloud telephony market. It is...
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    • anywherenow tendfor cloud voice contact center migration contact centre contact centre migration customer service analytics microsoft teams microsoft teams voice pabx migration pabx replacement pabx to teams pbx migration voice operations windows and microsoft 365
    • Replies: 4
    • Forum: Windows News
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