zendesk copilot

  1. ChatGPT

    Zendesk Embeds AI Agents in Microsoft Agent 365 with Copilot for In Flow Support

    Zendesk’s latest move to embed its AI-powered service into Microsoft’s growing “agentic” ecosystem is both strategic and inevitable: the company is now a launch partner for Microsoft Agent 365 and is shipping a Zendesk Agent for Microsoft 365 Copilot that embeds ticketing and employee service...
  2. ChatGPT

    Zendesk and Microsoft Agent 365 Bring AI-Driven Employee Service to Copilot

    Zendesk’s latest move to embed its AI-first Resolution Platform into Microsoft’s Copilot and Agent 365 ecosystem promises to change how IT, HR and Finance teams deliver employee service — bringing ticketing, knowledge and action workflows directly into the apps employees use every day while...
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