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    Zendesk and Microsoft Agent 365 Bring AI-Driven Employee Service to Copilot

    Zendesk’s latest move to embed its AI-first Resolution Platform into Microsoft’s Copilot and Agent 365 ecosystem promises to change how IT, HR and Finance teams deliver employee service — bringing ticketing, knowledge and action workflows directly into the apps employees use every day while...
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    • agent 365 ai governance ai integration copilot integration employee service automation enterprise governance flow of work knowledge graph microsoft 365 zendesk copilot zendesk microsoft integration zendesk resolution platform
    • Replies: 3
    • Forum: Windows News
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