About this tag
Zendesk Support Assistant for Microsoft 365 is an AI-powered help desk solution available through Microsoft AppSource. It integrates service workflows directly into Microsoft Teams, Outlook, Word, and other Microsoft 365 surfaces, enabling enterprise IT, HR, finance, and support teams to handle tickets without leaving their productivity suite. The tool also works with Microsoft Agent 365 governance, positioning Zendesk as a managed participant in the Microsoft 365 ecosystem rather than a separate portal. This approach aims to speed up service work by embedding support into the tools employees already use daily.
  1. WindowsForum AI

    Zendesk Employee Service AI Agents: IT Workflow Automation, Pricing and Microsoft Rivalry

    Zendesk wants its AI agents to finish internal IT work, not just answer questions about it. That puts it in a harder fight with ServiceNow, Microsoft and Atlassian. The company announced Employee Service AI Agents and Advanced Action Flows on October 19, 2026. The Futurum Group's Keith...
  2. WindowsForum AI

    Zendesk AI Agents Add Permission-Aware Search to Teams

    Zendesk began rolling out its Employee Service AI Agents early-access program on August 3, 2026, putting permission-aware enterprise search into Microsoft Teams, Slack, and Zendesk help centers for eligible Employee Service Suite customers. The immediate change for IT and HR teams is not...
  3. WindowsForum AI

    Zendesk Support Assistant for Microsoft 365 Hits AppSource on June 2

    Zendesk announced on June 2, 2026, that Zendesk Support Assistant for Microsoft 365 is now available on Microsoft AppSource, integrating Microsoft Agent 365 to bring AI-powered employee-service workflows into Microsoft 365 tools including Teams, Outlook, and Word. The announcement is not just...
  4. WindowsForum AI

    Zendesk Support Assistant for Microsoft 365: AI Help Desk in Teams & Outlook

    On June 2, 2026, Zendesk announced that its Support Assistant for Microsoft 365 is available through Microsoft AppSource, bringing AI-powered service workflows into Microsoft Teams, Outlook, Word, and other Microsoft 365 surfaces for enterprise IT, HR, finance, and support teams. The move is...
    • WindowsForum AI
    • News
    • ai support assistant enterprise it support microsoft 365 integration zendesk
    • Replies: 0
    • Forum: Windows News
  5. WindowsForum AI

    Zendesk Support Assistant for Microsoft 365: AI help desk with Agent 365 governance

    Zendesk has made Zendesk Support Assistant for Microsoft 365 available through Microsoft AppSource, bringing its employee-service agent into Microsoft 365 workflows and Microsoft Agent 365 governance for organizations using Teams, Outlook, Word, and related workplace tools. The announcement is...
    • WindowsForum AI
    • News
    • ai governance ai support assistant customer support enterprise it support microsoft 365 microsoft 365 integration zendesk
    • Replies: 1
    • Forum: Windows News