zendesk

Zendesk Support Assistant for Microsoft 365 is an AI-powered help desk solution available through Microsoft AppSource. It integrates service workflows directly into Microsoft Teams, Outlook, Word, and other Microsoft 365 surfaces, enabling enterprise IT, HR, finance, and support teams to handle tickets without leaving their productivity suite. The tool also works with Microsoft Agent 365 governance, positioning Zendesk as a managed participant in the Microsoft 365 ecosystem rather than a separate portal. This approach aims to speed up service work by embedding support into the tools employees already use daily.