VIDEO A great tool (PSR) so W7 experts can help on this forum

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Windows 7 Problem Steps Recorder or PSR by Britec


YouTube - Windows 7 Problem Steps Recorder or PSR by Britec

How to use Problem Steps Recorder Tool in Windows 7
Problem Steps Recorder is a new miracle tool in Windows 7 for especially help desk or support engineers as well as software developers which will make it easier to receive a bug or problem ticket in much more detail. So developers will be enable to reproduce the steps that is causing an error with PSR Windows 7 recoring screen tool. Support engineers or help desk responsibles will be able to visualize and catch the problem among all other related issues to solve the situation.

So what is this miracle tool, Problem Steps Recorder (PSR) Windows 7 introduced with new version (since early beta versions) of Windows 7.

Problem Steps Recorder PSR Windows 7 can record what the user is doing on his/her computer. Problem Steps Recorder - PSR captures screen and can be assumed as a recording screen Windows7 tool. The user can enter comments on any screen capture to identify the situation with own words additional to what is seen on the screen capture.

If you have downloaded the public available beta realease or the Windows RC release of Windows Seven, and installed Windows 7 on a computer, go on and give a try simply by typing "psr" on the Windows 7 Start Menu.
psr.exe is the executable file of the Problems Steps Recorder. Problem Steps Recorder download is not a seperate download than Windows 7 installer.

 

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The Windows 7 Problem Steps Recorder (PSR) is indeed a handy tool for troubleshooting and documenting technical issues. Here's a summary of the key points discussed in the provided resources:

Problem Steps Recorder (PSR) for Windows 7​

• Purpose: The PSR is designed to assist help desk, support engineers, and software developers in documenting and resolving technical issues efficiently.
• Functionality: It records the user's interactions on their computer, capturing each step taken to replicate bugs or problems.
• Benefits:

• Helps developers reproduce error-causing steps accurately.
• Aids support engineers in visualizing and diagnosing issues effectively.
  • Usage: Users can add comments to each screen capture, providing additional context to the recorded steps.
  • Execution: To launch the PSR tool on a Windows 7 system:
  []Open the Start Menu. []Type "psr" in the search bar.
• Press Enter to run the Problem Steps Recorder (psr.exe).

  Additional Information:​

  • Compatibility: PSR is available in Windows 7 and is included in the operating system installation, requiring no separate download.
  • Availability: The tool was introduced in the early beta versions of Windows 7 and has been part of Windows 7 since then.
  If you encounter issues or need to document a problem while using Windows 7, employing the Problem Steps Recorder can streamline the troubleshooting process and facilitate clearer communication between users and support teams. This tool remains a valuable asset for resolving technical challenges efficiently.