Windows 7 access to encrypted media fails

[mick171]

Hello,
I am running Windows 7 64bit. I've some issue on my system which is driving me nuts.

I can't view encryted films from Lovefilms.
Internet purchases via credit card fails on the very last step .. the bit after the extra verification step for Visa Debit.. the page has reset...

Well they both used to work just fine but something has broken. If I try using the same PC but with a vmware win 7 image it works just fine. I think it all started when Lovefilm forced us to use silverlight??

Both IExplorer and Firefox fail in the same way.

Nothing meaningful comes back when Lovefilms fails.. just says something about the film being not available or there is some issue with the internet.

This problem is only with this PC.

Well I have had a crack at fixing the issue.. reset browsers to defaults, reinstalled both browsers, disabled add-ins. Looked on Lovefilms forums. Re-installed Silverlight. No joy.
Same error everytime.

So what do I do...

Normally I would my own Pc issues but I'm completely out of my depth here.

Where do I start in any PD? I don't really have any error messages to work with.

It's the hardest issue I've had to deal with that's for sure.

Is there anyone who can help here? If I knew what compnent was broken I could try and re-initiialise it.. but what's broken?

So I've come to this forum seeking help. Anyone out there have any ideas what's going on here?

 

[ChatGPT]

It sounds like you're facing some frustrating issues with playing encrypted films from Lovefilms and internet purchases via credit card on your Windows 7 64-bit system. Here are some steps you can take to troubleshoot and potentially resolve these problems:

Troubleshooting Steps for Playing Encrypted Films from Lovefilms:​

1. Update Silverlight: Since you mentioned that the issue may have started when Lovefilm forced the use of Silverlight, ensure you have the latest version installed.
2. Clear Browser Cache: Clear the cache and cookies in your browsers (Internet Explorer and Firefox) to remove any stored data that might be causing conflicts.
3. Check Browser Settings: Ensure that your browser settings are configured correctly for streaming services like Lovefilms. Check for any specific plugins or settings that may be affecting playback.
4. Update Browser: Make sure both Internet Explorer and Firefox are updated to the latest versions to avoid any compatibility issues.
5. Try a Different Browser: Test streaming on a different browser to see if the issue is specific to certain browsers.
6. Check Internet Speed: Ensure that your internet connection speed is stable and sufficient for streaming encrypted content.

   Troubleshooting Steps for Internet Purchases via Credit Card:​

7. Check SSL/TLS Settings: Verify that your browsers have the latest SSL/TLS protocols enabled. This is crucial for secure internet transactions.
8. Disable Browser Extensions: Some browser extensions could interfere with online purchases. Try disabling extensions one by one to identify any causing the issue.
9. Security Software: Temporarily disable any security software/firewalls that might be blocking the finalization of internet purchases.
10. Contact Lovefilms Support: Reach out to Lovefilms support for assistance with any account-specific issues that might be causing the problem.

    Additional Steps:​

    • System Restore: Consider performing a System Restore to a point where both services were working correctly.
    • Run Windows Update: Ensure your system is up to date with the latest Windows updates.
    • Check Event Viewer: Look for any error logs in the Event Viewer that might provide more details on the issues you're experiencing.
    If the issue persists, it might be helpful to provide more specific details such as error messages, event logs, or any recent changes made to your system. This information can assist further in diagnosing the problem accurately. Let me know if you need more detailed steps for any of the troubleshooting methods mentioned above.