An issue of a friend, who just bought a brand new Gateway NV5378u which had Windows 7 pre-installed. When he first turned it on, the Internet did not connect. We later found out it was an issue with the router, which is on the compatibility list but was not, for some reason, being compatible. Said router is a 2WIRE 2701HG-D. While the computer could find the router, the message "was unable to connect to 2WIRE481" would keep popping up. After that, he went to the network and sharing center to set up a new network or connection. He then clicked manually set up connection, where he put in the 2WIRE WEP code and it registered as the main network connection, but the computer couldn't find it and now cannot find the connection at all. He also encountered two blue screens of death. The first one was uninstalling the items that the quest quickconnect had him install before sending him to a dead end. The second one occurred after he tried to restore the computer to how it was before those items were installed: the computer restarted, as it was starting up, it BSOD'd. He also mentioned that something appears to require troubleshooting, but when he tries to troubleshoot, Windows says it can't. He can't remember what exactly needed troubleshooting at the moment. Other than the Internet issues and the BSODs which happen when trying to fix said Internet issues, the computer works fine. Any ideas on how to fix the thing?