Hi. My grandfather called me yesterday and said the other day - his Dell Desktop automatically downloaded Sp1 and Sp2 and once it restarted - he could no longer connect to the internet. *Note - he is connected via a cable to the router* The computer shows he's connected to the router but it cannot connect to the internet. He tried to use a "restore point" prior to the update, but they were all gone. There are 2 other computers connected to the internet and neither have any issues - one is connected via a cable and the other wireless. I checked the settings on the router and modem and don't see any "stand-out" type issues. I'm not sure what else to do or check? Can someone help?! Thanks!