Back up to external HDD fails

Discussion in 'Windows 7 Help and Support' started by hunghein, Jan 6, 2010.

  1. hunghein

    hunghein New Member

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    Hope anyone can help me with this problem I have been experiencing with the back up.

    I have a 320G external HDD which i have assigned to be the location for the back up but everytime i try, it fails.

    I tried two ways of backing up:
    1. normal back up
    > it goes all the way to preparing, backing up to a certain percentage, copying files then say it wasnt successful.EC is 0x8100037.

    2. clicking on Create a system image
    - says its preparing to create a backup > backing up for some time > and gives me an error:
    the operation failed due to a device error encountered with either the source or the destination. If the source or dest volume is on a disk, run chkdsk /r on the source or dest vol, and then retry operatioin (0x8078012D)

    Addtl Info: The requesat could not be performed bec of an I/O device error, 0x8007045D.

    Please help!
     
  2. Mitchell_A

    Mitchell_A Excellent Member

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    Yes, and if you need help finding the drivers, post the make/model here.
     
    kemical and (deleted member) like this.
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    What type of connection does the drive have?

    Can you move files to it otherwise?

    Do you have any other external devices?
     

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