BAD_CALLER_POOL (My DMP file) can anyone read it and help me???

I keep getting bluescreens and reads the 'Bad_caller_pool' error.

I have done the following checks:

1. SFC Check - 'clear'

2. Tried a registry clean but not sure if the software was legit as it kept finding files but everytime I deleted them, and re-scanned, they were back....

3. Windows Memory Diagnostic - 'Clear'

4. Chkdsk' through command prompt which again was - 'clear'

so this is my next step, to post my dmp file and see what you people think....

Thanks View attachment 082311-28454-01.rar

Last edited:
pleaaase someone help meeeee


Noob Whisperer
Hello and welcome to the forum
let's start with addressing these two old drivers
RTL8187Se.sys 2/25/2009
Rt86win7.sys 2/26/2009
Try updating from here
If BSOD continues please attach new .dmp files and please take the time to read the first post in this thread


Excellent Member
Microsoft Community Contributor
The last time I got a blue screen like you show was in Vista when I was running a modem it did not like. Perhaps the drivers Trouble mentions will correct the problem. If there are no new drivers for a device, it may not be compatible with Windows 7. I would check your dump file to confirm, but do not have .rar capability.

Thankyou for both of your responces....

'Trouble' - I will have a look at your instructions in a few hours time after I have gone to sleep and woken up lol, but many thanks and thanks for the welcome...

'Saltgrass', I will upload the zip version of the file if that makes any difference? just so I can get a general overview on my problem.

Just before I head to bed, and just incase you aint on when I wake up, Can I download the second driver from the same link you gave me?

Thank You again mate!

Hello and welcome to the forum
let's start with addressing these two old drivers
RTL8187Se.sys 2/25/2009
Rt86win7.sys 2/26/2009
Try updating from here
If BSOD continues please attach new .dmp files and please take the time to read the first post in this thread


Noob Whisperer
In response you your PM.
The second RealTek driver
Rt86win7.sys 2/26/2009 (Realtek 8101E/8168/8169 NDIS 6.20 32-bit Driver) as you can see can be for either of three potential Realtek NICs, and I don't know which one you are using. YOu may be able to find it here Realtek if it's not in the list, use the navigation links just to the left of that page "Communication Network ICs" to see if you can find it. Failing that post the information here and we'll see if we can help further.
Additionally there is one other driver
igdkmd32.sys 5/6/2009 which is an Intel Display driver. You may have some luck finding the updated driver here either by manually searching if you know which video card you are using or perhaps by using their Driver Update Utility to scan for updates for installed devices. Up to you. I didn't mention it earlier just because it wasn't caught in your one and only .dmp file that you attached and I would like to see more than one to get a better sampling.
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 0000109b, (reserved)
Arg3: 8078ae94, Memory contents of the pool block
Arg4: 8078ae74, Address of the block of pool being deallocated
Debugging Details:
Unable to load image \SystemRoot\system32\DRIVERS\RTL8187Se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=#b22222][U][B]RTL8187Se.sys[/B][/U][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
PROCESS_NAME:  firefox.exe
LAST_CONTROL_TRANSFER:  from 8b62e11e to 82b34c6b
8078ae14 8b62e11e 8078ae74 00000000 8078ae3c nt!ExFreePoolWithTag+0x1b1
8078ae24 916a450d 8078ae74 00000030 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
8078ae3c 916ac0c4 8078ae74 00000030 8078ae7a [COLOR=#b22222][U][B]RTL8187Se[/B][/U][/COLOR]+0xa50d
8078ae6c 916c74ef 87237220 86818188 86818188 [B][U][COLOR=#b22222]RTL8187Se[/COLOR][/U][/B]+0x120c4
8078ae94 916c761c 86853000 86818188 86853673 R[COLOR=#b22222][U][B]TL8187Se+[/B][/U][/COLOR]0x2d4ef
8078aeb0 916c98ba 86853000 867fe708 86853000 RT[B][U][COLOR=#b22222]L8187Se+0[/COLOR][/U][/B]x2d61c
8078aecc 916ab543 00000080 00000000 867060e0 [COLOR=#b22222][U][B]RTL8187Se[/B][/U][/COLOR]+0x2f8ba
8078aee4 8b67789a 86853000 00000000 8078af10 RT[B][U][COLOR=#b22222]L8187Se+0[/COLOR][/U][/B]x11543
8078af20 8b622a0f 86810f34 00810f20 00000000 ndis!ndisMiniportDpc+0xe2
8078af48 82a8c1b5 86810f34 86810f20 00000000 ndis!ndisInterruptDpc+0xaf
8078afa4 82a8c018 82b3ed20 87867ba8 00000000 nt!KiExecuteAllDpcs+0xf9
8078aff4 82a8b7dc c6e33ce4 00000000 00000000 nt!KiRetireDpcList+0xd5
8078aff8 c6e33ce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
82a8b7dc 00000000 0000001a 00d6850f bb830000 0xc6e33ce4

916a450d ??              ???
SYMBOL_NAME:  [COLOR=#b22222][U][B]RTL8187Se[/B][/U][/COLOR]+a50d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: [COLOR=#b22222][B][U]RTL8187Se[/U][/B][/COLOR]
IMAGE_NAME:  [U][B][COLOR=#b22222]RTL8187Se.sys[/COLOR][/B][/U]
FAILURE_BUCKET_ID:  0xc2_7_RTL8187Se+a50d
BUCKET_ID:  0xc2_7_[B][U][COLOR=#b22222]RTL8187Se[/COLOR][/U][/B]+a50d
Followup: MachineOwner
start    end        module name
80bba000 80bc2000   kdcom    kdcom.dll    Mon Jul 13 20:08:58 2009 (4A5BDAAA)
82a14000 82e26000   nt       ntkrpamp.exe Wed Jun 22 21:23:05 2011 (4E02A389)
82e26000 82e5d000   hal      halmacpi.dll Sat Nov 20 02:37:38 2010 (4CE788D2)
8b000000 8b00c000   TDI      TDI.SYS      Sat Nov 20 02:39:18 2010 (4CE78936)
8b02c000 8b0b1000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 06:00:54 2010 (4CE7B876)
8b0b1000 8b0c2000   PSHED    PSHED.dll    Mon Jul 13 20:09:36 2009 (4A5BDAD0)
8b0c2000 8b0ca000   BOOTVID  BOOTVID.dll  Mon Jul 13 20:04:34 2009 (4A5BD9A2)
8b0ca000 8b10c000   CLFS     CLFS.SYS     Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8b10c000 8b1b7000   CI       CI.dll       Sat Nov 20 06:05:17 2010 (4CE7B97D)
8b1b7000 8b1eb000   fltmgr   fltmgr.sys   Mon Jul 13 18:11:13 2009 (4A5BBF11)
8b1eb000 8b1fc000   fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
8b200000 8b20a000   msahci   msahci.sys   Sat Nov 20 03:50:48 2010 (4CE799F8)
8b20a000 8b218000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:11:15 2009 (4A5BBF13)
8b218000 8b221000   amdxata  amdxata.sys  Fri Mar 19 11:19:01 2010 (4BA3A3F5)
8b221000 8b227000   kl2      kl2.sys      Wed Jun 09 08:24:35 2010 (4C0F9613)
8b22b000 8b29c000   Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28)
8b29c000 8b2aa000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8b2aa000 8b2f2000   ACPI     ACPI.sys     Sat Nov 20 02:37:52 2010 (4CE788E0)
8b2f2000 8b2fb000   WMILIB   WMILIB.SYS   Mon Jul 13 18:11:22 2009 (4A5BBF1A)
8b2fb000 8b303000   msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D)
8b303000 8b32d000   pci      pci.sys      Sat Nov 20 02:37:57 2010 (4CE788E5)
8b32d000 8b338000   vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B)
8b338000 8b349000   partmgr  partmgr.sys  Sat Nov 20 02:38:14 2010 (4CE788F6)
8b349000 8b351000   compbatt compbatt.sys Mon Jul 13 18:19:18 2009 (4A5BC0F6)
8b351000 8b35c000   BATTC    BATTC.SYS    Mon Jul 13 18:19:15 2009 (4A5BC0F3)
8b35c000 8b36c000   volmgr   volmgr.sys   Sat Nov 20 02:38:06 2010 (4CE788EE)
8b36c000 8b3b7000   volmgrx  volmgrx.sys  Mon Jul 13 18:11:41 2009 (4A5BBF2D)
8b3b7000 8b3cd000   mountmgr mountmgr.sys Sat Nov 20 02:38:09 2010 (4CE788F1)
8b3cd000 8b3d6000   atapi    atapi.sys    Mon Jul 13 18:11:15 2009 (4A5BBF13)
8b3d6000 8b3f9000   ataport  ataport.SYS  Sat Nov 20 02:38:00 2010 (4CE788E8)
8b400000 8b40e000   pcw      pcw.sys      Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8b40e000 8b417000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:11:14 2009 (4A5BBF12)
8b417000 8b42e000   tdx      tdx.sys      Sat Nov 20 02:39:17 2010 (4CE78935)
8b433000 8b562000   Ntfs     Ntfs.sys     Thu Mar 10 21:21:11 2011 (4D799527)
8b562000 8b58d000   msrpc    msrpc.sys    Mon Jul 13 18:11:59 2009 (4A5BBF3F)
8b58d000 8b5a0000   ksecdd   ksecdd.sys   Sat Nov 20 02:38:54 2010 (4CE7891E)
8b5a0000 8b5fd000   cng      cng.sys      Mon Jul 13 18:32:55 2009 (4A5BC427)
8b600000 8b608000   rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5)
8b608000 8b613000   Msfs     Msfs.SYS     Mon Jul 13 18:11:26 2009 (4A5BBF1E)
8b613000 8b621000   Npfs     Npfs.SYS     Mon Jul 13 18:11:31 2009 (4A5BBF23)
8b621000 8b6d8000   ndis     ndis.sys     Sat Nov 20 02:39:19 2010 (4CE78937)
8b6d8000 8b716000   NETIO    NETIO.SYS    Sat Nov 20 02:40:03 2010 (4CE78963)
8b716000 8b73b000   ksecpkg  ksecpkg.sys  Mon Jul 13 18:34:00 2009 (4A5BC468)
8b73b000 8b7be000   klif     klif.sys     Fri Oct 01 02:30:11 2010 (4CA58E03)
8b7be000 8b7ca000   vga      vga.sys      Mon Jul 13 18:25:50 2009 (4A5BC27E)
8b7ca000 8b7eb000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D)
8b7eb000 8b7f8000   watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A)
8b7f8000 8b800000   rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3)
8b800000 8b82d000   rdyboost rdyboost.sys Sat Nov 20 03:00:07 2010 (4CE78E17)
8b82d000 8b83d000   mup      mup.sys      Mon Jul 13 18:14:14 2009 (4A5BBFC6)
8b83d000 8b987000   tcpip    tcpip.sys    Mon Jun 20 22:16:03 2011 (4E000CF3)
8b987000 8b9b8000   fwpkclnt fwpkclnt.sys Sat Nov 20 02:39:08 2010 (4CE7892C)
8b9b8000 8b9f7000   volsnap  volsnap.sys  Sat Nov 20 02:38:13 2010 (4CE788F5)
8b9f7000 8b9ff000   spldr    spldr.sys    Mon May 11 11:13:47 2009 (4A084EBB)
8ba00000 8ba08000   RDPCDD   RDPCDD.sys   Sat Nov 20 04:22:19 2010 (4CE7A15B)
8ba0b000 8bf2d000   kl1      kl1.sys      Wed Jun 09 08:24:39 2010 (4C0F9617)
8bf2d000 8bf35000   hwpolicy hwpolicy.sys Sat Nov 20 02:37:35 2010 (4CE788CF)
8bf35000 8bf67000   fvevol   fvevol.sys   Sat Nov 20 02:40:22 2010 (4CE78976)
8bf67000 8bf78000   disk     disk.sys     Mon Jul 13 18:11:28 2009 (4A5BBF20)
8bf78000 8bf9d000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18)
8bfd0000 8bfef000   cdrom    cdrom.sys    Sat Nov 20 02:38:09 2010 (4CE788F1)
8bfef000 8bff6000   Null     Null.SYS     Mon Jul 13 18:11:12 2009 (4A5BBF10)
8bff6000 8bffd000   Beep     Beep.SYS     Mon Jul 13 18:45:00 2009 (4A5BC6FC)
90424000 9047e000   afd      afd.sys      Sun Apr 24 21:18:00 2011 (4DB4D9D8)
9047e000 904b0000   netbt    netbt.sys    Sat Nov 20 02:39:22 2010 (4CE7893A)
904b0000 904b7000   wfplwf   wfplwf.sys   Mon Jul 13 18:53:51 2009 (4A5BC90F)
904b7000 904d6000   pacer    pacer.sys    Mon Jul 13 18:53:58 2009 (4A5BC916)
904d6000 904e7000   vwififlt vwififlt.sys Mon Jul 13 18:52:03 2009 (4A5BC8A3)
904e7000 904ef000   klim6    klim6.sys    Thu Apr 22 10:07:20 2010 (4BD06628)
904ef000 904fd000   netbios  netbios.sys  Mon Jul 13 18:53:54 2009 (4A5BC912)
904fd000 90510000   wanarp   wanarp.sys   Sat Nov 20 04:07:45 2010 (4CE79DF1)
90510000 90521000   termdd   termdd.sys   Sat Nov 20 04:21:10 2010 (4CE7A116)
90521000 90562000   rdbss    rdbss.sys    Sat Nov 20 02:42:44 2010 (4CE78A04)
90562000 9056c000   nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
9056c000 90576000   mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
90576000 90582000   discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
90582000 9059a000   dfsc     dfsc.sys     Sat Nov 20 02:42:32 2010 (4CE789F8)
9059a000 905a8000   blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
905a8000 905c9000   tunnel   tunnel.sys   Sat Nov 20 04:06:40 2010 (4CE79DB0)
905c9000 905e0000   raspptp  raspptp.sys  Mon Jul 13 18:54:47 2009 (4A5BC947)
905e0000 905f7000   rassstp  rassstp.sys  Mon Jul 13 18:54:57 2009 (4A5BC951)
91000000 9100b000   usbuhci  usbuhci.sys  Thu Mar 24 21:57:56 2011 (4D8C04B4)
91010000 9150d000   [B][U][COLOR=#b22222]igdkmd32 igdkmd32.sys Wed May 06 13:13:40 2009 [/COLOR][/U][/B](4A01D354)
9150d000 915c4000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 03:08:14 2010 (4CE78FFE)
915c4000 915fd000   dxgmms1  dxgmms1.sys  Wed Feb 02 21:45:05 2011 (4D4A24C1)
91600000 91618000   raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D)
91618000 91619380   swenum   swenum.sys   Mon Jul 13 18:45:08 2009 (4A5BC704)
91621000 9166c000   USBPORT  USBPORT.SYS  Thu Mar 24 21:58:05 2011 (4D8C04BD)
9166c000 9167b000   usbehci  usbehci.sys  Thu Mar 24 21:57:58 2011 (4D8C04B6)
9167b000 9169a000   HDAudBus HDAudBus.sys Sat Nov 20 03:59:28 2010 (4CE79C00)
9169a000 916fb000   [U][B][COLOR=#b22222]RTL8187Se RTL8187Se.sys Wed Feb 25 20:31:15 2009 (4[/COLOR][/B][/U]9A5FEF3)
916fb000 91705000   vwifibus vwifibus.sys Mon Jul 13 18:52:02 2009 (4A5BC8A2)
91705000 9172a000   [B][U][COLOR=#b22222]Rt86win7 Rt86win7.sys Thu Feb 26 03:04:22 2009[/COLOR][/U][/B] (49A65B16)
9172a000 91742000   i8042prt i8042prt.sys Mon Jul 13 18:11:23 2009 (4A5BBF1B)
91742000 9174f000   kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
9174f000 91758000   klmouflt klmouflt.sys Mon Nov 02 10:26:08 2009 (4AEF0820)
91758000 91765000   mouclass mouclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
91765000 9176a280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 07:16:53 2009 (4A1151B5)
9176b000 9176e700   CmBatt   CmBatt.sys   Mon Jul 13 18:19:18 2009 (4A5BC0F6)
9176f000 91778000   wmiacpi  wmiacpi.sys  Mon Jul 13 18:19:16 2009 (4A5BC0F4)
91778000 9178a000   intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
9178a000 91797000   CompositeBus CompositeBus.sys Sat Nov 20 03:50:21 2010 (4CE799DD)
91797000 917a9000   AgileVpn AgileVpn.sys Mon Jul 13 18:55:00 2009 (4A5BC954)
917a9000 917c1000   rasl2tp  rasl2tp.sys  Mon Jul 13 18:54:33 2009 (4A5BC939)
917c1000 917cc000   ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930)
917cc000 917ee000   ndiswan  ndiswan.sys  Sat Nov 20 04:07:48 2010 (4CE79DF4)
917ee000 917fe000   lltdio   lltdio.sys   Mon Jul 13 18:53:18 2009 (4A5BC8EE)
91a09000 91a3d000   ks       ks.sys       Sat Nov 20 03:50:17 2010 (4CE799D9)
91a3d000 91a4b000   umbus    umbus.sys    Sat Nov 20 04:00:23 2010 (4CE79C37)
91a4b000 91a8f000   usbhub   usbhub.sys   Thu Mar 24 21:58:34 2011 (4D8C04DA)
91a8f000 91aa0000   NDProxy  NDProxy.SYS  Sat Nov 20 04:07:39 2010 (4CE79DEB)
91aa0000 91af0000   HdAudio  HdAudio.sys  Sat Nov 20 04:00:19 2010 (4CE79C33)
91af0000 91b1f000   portcls  portcls.sys  Mon Jul 13 18:51:00 2009 (4A5BC864)
91b1f000 91b38000   drmk     drmk.sys     Mon Jul 13 19:36:05 2009 (4A5BD2F5)
91b38000 91b4f000   usbccgp  usbccgp.sys  Thu Mar 24 21:58:06 2011 (4D8C04BE)
91b4f000 91b50700   USBD     USBD.SYS     Thu Mar 24 21:57:53 2011 (4D8C04B1)
91b51000 91b74c00   usbvideo usbvideo.sys Sat Nov 20 04:00:20 2010 (4CE79C34)
91b75000 91b82000   crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
91b82000 91b8d000   dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
91b8d000 91b97000   dump_msahci dump_msahci.sys Sat Nov 20 03:50:48 2010 (4CE799F8)
91b97000 91ba8000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
91ba8000 91bb2000   Dxapi    Dxapi.sys    Mon Jul 13 18:25:25 2009 (4A5BC265)
91bb2000 91bbd000   monitor  monitor.sys  Mon Jul 13 18:25:58 2009 (4A5BC286)
91bbd000 91bd8000   luafv    luafv.sys    Mon Jul 13 18:15:44 2009 (4A5BC020)
91bd8000 91bf2000   WudfPf   WudfPf.sys   Sat Nov 20 03:58:55 2010 (4CE79BDF)
92600000 9264d000   ATMFD    ATMFD.DLL    Fri Feb 18 22:34:53 2011 (4D5F486D)
92720000 9296e000   win32k   win32k.sys   Fri Jun 10 21:29:02 2011 (4DF2D2EE)
92980000 92989000   TSDDD    TSDDD.dll    unavailable (00000000)
929b0000 929ce000   cdd      cdd.dll      Sat Nov 20 05:56:35 2010 (4CE7B773)
a7c14000 a7c5a000   nwifi    nwifi.sys    Mon Jul 13 18:51:59 2009 (4A5BC89F)
a7c5a000 a7c6a000   ndisuio  ndisuio.sys  Sat Nov 20 04:06:36 2010 (4CE79DAC)
a7c6a000 a7c7d000   rspndr   rspndr.sys   Mon Jul 13 18:53:20 2009 (4A5BC8F0)
a7c7d000 a7c86000   vwifimp  vwifimp.sys  Mon Jul 13 18:52:09 2009 (4A5BC8A9)
a7c86000 a7d0b000   HTTP     HTTP.sys     Sat Nov 20 02:40:17 2010 (4CE78971)
a7d0b000 a7d24000   bowser   bowser.sys   Tue Feb 22 22:47:32 2011 (4D649164)
a7d24000 a7d36000   mpsdrv   mpsdrv.sys   Mon Jul 13 18:52:52 2009 (4A5BC8D4)
a7d36000 a7d59000   mrxsmb   mrxsmb.sys   Tue Apr 26 21:17:20 2011 (4DB77CB0)
a7d59000 a7d94000   mrxsmb10 mrxsmb10.sys Fri Jul 08 21:29:57 2011 (4E17BD25)
a7d94000 a7daf000   mrxsmb20 mrxsmb20.sys Tue Apr 26 21:17:26 2011 (4DB77CB6)
a9437000 a94ce000   peauth   peauth.sys   Mon Jul 13 19:35:44 2009 (4A5BD2E0)
a94ce000 a94d8000   secdrv   secdrv.SYS   Wed Sep 13 08:18:32 2006 (45080528)
a94d8000 a94f9000   srvnet   srvnet.sys   Thu Apr 28 21:46:08 2011 (4DBA2670)
a94f9000 a9506000   tcpipreg tcpipreg.sys Sat Nov 20 04:07:13 2010 (4CE79DD1)
a9506000 a9556000   srv2     srv2.sys     Thu Apr 28 21:46:13 2011 (4DBA2675)
a9556000 a95a8000   srv      srv.sys      Thu Apr 28 21:46:30 2011 (4DBA2686)
a95a8000 a95ce000   ipnat    ipnat.sys    Mon Jul 13 18:54:28 2009 (4A5BC934)
d088f000 d0898000   asyncmac asyncmac.sys Mon Jul 13 18:54:46 2009 (4A5BC946)

What information would you like for me to find for you? I'm really sorry but I am not very computer illiterate when it comes to this kind of information..

Thanks Again


Extraordinary Member
Hi Beermouse and Welcome to The Forum.

Further to the excellent answers supplied by Trouble and Saltgrass. All your dumps are the same.

Usual causes:
Device driver, ?Memory.

Rt86win7.sys Thu Feb 26 09:04:22 2009 New Driver here: Realtek PCIe GBE Family Controller v7.046

RTL8187Se.sys Thu Feb 26 02:31:15 2009 New Driver here: Realtek 8187SE

igdkmd32.sys Wed May 06 19:13:40 2009 Run the Intel® Driver Update Utility (Works best for me in Internet Explorer). I think it is part of your chipset drivers.

Just to make life easier for you, find the first two drivers you need attached to the end of this post.

Driver Install - Manual method

  1. Download the driver and extract it to a folder.
  2. Open the Device Manager.
  3. Right click the device you wish to change the drivers for. You can select Properties > Driver > Driver Details to check you have the right device.
  4. Choose Update Driver Software.
  5. Select Browse My Computer For Driver Software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. Select Have disk...
  8. Select Browse..
  9. Navigate to the extracted folder and double click on the .inf file
  10. Hit OK, then Next and the driver(s) will then begin to install.



Last edited:
Ok it did it again, so could someone please read this dmp. file and tell me what is still the problem?

View attachment new

Thank you everyone


Extraordinary Member
Same as before Dan, It's that 8187SE Driver again. If you're unsure of what / where to change it in Device Manager then you may be better off downloading it from the Realtek site as above. The package includes an installer that will do it all for you.

is it just that one driver now? not the intel one or the second realtek?


Extraordinary Member
is it just that one driver now? not the intel one or the second realtek?
No, you've updated them two a treat. Not bad for someone who, as you say:

i'm really sorry but I am not very computer illiterate when it comes to this kind of information..
Well done!

Last edited:
Well it's all thank's to you guys really, I don't really know what the hell any of this is lol.....

I think ive updated that last driver now, but if it does it again, I will post up my dmp. again and then if it is still that driver, then could i maybe get some help on how to find/install it correctly, by sending you print screens etc?

Thanks again guys!!!

I don't want to speak too soon but I havn't had the problem in hours now so I think we may have done it.....Thank You Trouble, Saltgrass and Elmer, You were all great help and if I hadnt have come across this forum I would have probably either thrown the labtop in the bin or either taken it to a store where I would have obviously had to pay so thank you all for debugging my dmp. and not just that but for giving me tips and really helping me understand and install drivers


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