BAD_POOL_ERROR (0x19) - Please help First bsod

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ZettaByte, Jan 4, 2013.

  1. ZettaByte

    ZettaByte New Member

    Jan 4, 2013
    Likes Received:
    So today i got my first BSOD on my new computer. i am used to macs and now switching to pc because of gaming and youtube related stuff but i was just wondering how to fix this. i saw that it could be caused by drivers. I have not tried anything yet because this is my first. so i am not very smart about errors. i will provide the mini-dump file that was in my windows folder/minidump directory. I am running Microsoft security essentials to make sure it is not a virus.
    View attachment 010413-6754-01.dmp help!
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    Please provide this information so we can provide a complete analysis:

    The first step here is to replace your networking drivers:
    - download a fresh copy from the manufacturer's website
    - un-install your current networking drivers/software
    - install the freshly downloaded copy
    - monitor for further BSOD's

    The following is for informational purposes only.
    [font=lucida console]**************************Fri Jan  4 19:31:40.226 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010413-6754-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]4 days 19:02:23.038[/B]
    *** WARNING: Unable to verify timestamp for e1c62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
    Probably caused by :[B]e1c62x64.sys ( e1c62x64+1fb23 )[/B]
    BugCheck [B]19, {20, fffffa801ebb7210, fffffa801ebb7330, 4120003}[/B]
    BugCheck Info: [url=]BAD_POOL_HEADER (19)[/url]
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa801ebb7210, The pool entry we were looking for within the page.
    Arg3: fffffa801ebb7330, The next pool entry.
    Arg4: 0000000004120003, (reserved)
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x19_20_e1c62x64+1fb23[/B]
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: [B]3600[/B]
      BIOS Version                  2104
      BIOS Release Date             08/03/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    [font=lucida console]**************************Fri Jan  4 19:31:40.226 2013 (UTC - 5:00)**************************
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
    asmtxhci.sys                Wed Nov  2 23:00:22 2011 (4EB203C6)
    asmthub3.sys                Wed Nov  2 23:00:32 2011 (4EB203D0)
    e1c62x64.sys                Thu Mar 15 23:57:28 2012 (4F62BA28)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
    nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)

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