BAD_POOL_HEADER 0x00000019 on Windows 7 Enterprise

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by joebednarz, Jul 8, 2013.

  1. joebednarz

    joebednarz New Member

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    I came home tonight to find a BSOD on my trusty desktop. Hoping someone can help. Cannot download any of the Microsoft debugging/SDK tools because the only way my PC will come is in safe mode... so, I'll upload the minidump.View attachment 070813-87578-01.dmp

    Just need some help... point me in right direction. Thanks!


     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Will it run in Safe Mode with Networking?

    Please try to provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    The BSOD blames your AVG, so the first step is to un-install your AVG.
    Also, try these free bootable diagnostics: Initial Hardware Diagnostics
    Be sure to try the free scanners to see if your system is infected.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    PxHlpa64.sys Wed Oct 17 14:25:02 2007 (4716537E)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    ElbyCDIO.sys Tue Feb 17 12:11:23 2009 (499AEFBB)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Mon Jul  8 22:23:51.872 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070813-87578-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:00:12.901[/B]
    *** WARNING: Unable to verify timestamp for avgldx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
    Probably caused by :[B]avgldx64.sys ( avgldx64+7649 )[/B]
    BugCheck [B]19, {22, fffff8a000a00000, 1, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]BAD_POOL_HEADER (19)[/url]
    Arguments: 
    Arg1: 0000000000000022, 
    Arg2: fffff8a000a00000
    Arg3: 0000000000000001
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x19_22
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x19_22_avgldx64+7649[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Mon Jul  8 22:23:51.872 2013 (UTC - 4:00)**************************
    [COLOR=RED][B]PxHlpa64.sys                Wed Oct 17 14:25:02 2007 (4716537E)[/B][/COLOR]
    [COLOR=RED][B]ElbyCDIO.sys                Tue Feb 17 12:11:23 2009 (499AEFBB)[/B][/COLOR]
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
    vpcnfltr.sys                Sat Nov 20 06:35:20 2010 (4CE7B278)
    vpcvmm.sys                  Sat Nov 20 06:35:48 2010 (4CE7B294)
    avgrkx64.sys                Thu Feb  7 22:14:05 2013 (51146D7D)
    avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
    avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
    avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
    avgidsha.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
    avgtdia.sys                 Wed Mar 20 21:50:47 2013 (514A6777)
    avgtpx64.sys                Tue May  7 08:38:19 2013 (5188F5BB)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=vpcnfltr.sys
    http://www.carrona.org/drivers/driver.php?id=vpcvmm.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
     
  3. joebednarz

    joebednarz New Member

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    On the money John. Uninstalled AVG and it works. Thanks for the help!
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Thanks! Make sure that you perform a full system scan with whatever anti-virus you're using - as the cause of the AVG problems may have been a virus!
     
  5. gracebie

    gracebie New Member

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    If you are facing bad pool header bsod windows. You can resolve this problem by going through the solutions given in the video tutorial. You can access that video tutorial from here

    Fix Bad Pool Header Windows 8 BSOD - YouTube

    Best of luck
     

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