Black screen at start-up


New Member
Hi all,

I've just bought a new Dell laptop (studio XPS 16: Intel Core 2 Duo Processor P7450) and when I start it up, I get a black screen half of the times; The Windows 7 start-up/welcome 'picture' is displayed correctly - the problem arises when I am to login (the screen is black, but I can hear the login tune).

Can anyone help me to overcome this probem?




Last edited:
1. Reinstall/Update your video driver
2. Restore your system to an earlier state
3. Try a new user account (Control Panel > User Accounts)


New Member
Hi cybercore,

Thank you for your input. Do I have to do all 3 things (and in that exact sequence/order)?

How do I update my video driver? I'm a novice :)


Studio XPS 16 : Intel Core 2 Duo Processor P7450(2.13GHz,1066MHz,3MB)​
1 8.010,00 8.010,00 S
N01X6002 1 S
Display : Black Leather 16in Truelife 1080p Full HD RGBLED Edge to Edge Display 1 S
Money Off 2900 ex VAT 1 S
Camera : Integrated Camera with Facial Recognition Software (Software install, no media) 1 S
Ship Accessory : Danish Docs 1 S
Resource DVD : Studio XPS 16 Diagnostics and Drivers 1 S
Memory : 4096MB (2x2048) 1067MHz DDR3 Dual Channel 1 S
Hard Drive : 250GB Free Fall Sensor (7200RPM) 1 S
Optical Drive : 8X DVD+/-RW Drive including Roxio EasyCD software (Win 7 Only) 1 S
Power Supply : XPS 90W AC Adapter 1 S
Power Cord : Danish 1M 1 S
Battery : Primary 6-cell 56W/HR LI-ION 1 S
Uden bæretaske 1 S
Graphics : 1GB ATI Radeon HD 4670 graphics card 1 S
TV tuner (MLK base) : No integrated TV tuner 1 S
Wireless : Intel WiFi Link 5100 (802.11 a/b/g/n 1X2) 1/2 MiniCard European 1 S
Wireless : Intel Wireless Card Label - Core 2 Duo 1 S
Wireless : Europe Dell Bluetooth 370 Card 1 S
Keyboard : Internal Danish Qwerty Keyboard 1 S
Operating System : Danish Genuine Windows 7 Professional (64 BIT) 1 S
Uden software 1 S

Software : Datasafe Local 2.0 Basic
Danish McAfee Security Centre 30 Day Trial Version (No Recovery CD) 1 S
Standard Service - 1 year of coverage included with your PC 1 S
Premium Serivce - 2 years Next Business Day service + 2 years Accidental Damage Support 1 S
2 years Accidental Damage Support 1 EX
No DataSafe Online Backup 2GB (Direct) 1 S​
Studio XPS 16 Order - Denmark

Try them in this sequence:

1. Restore your system to an earlier state
2. Try a new user account (Control Panel > User Accounts)
3. Reinstall/Update your video driver

After having created a new user account, it seems to work! Thank you :)

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