black screen with cursor in windows 7

#1
I get only black screen with mouse cursor. As mentioned in some blog I went the registry through ctrl+alt+Del key. went to winlogin and had not found on other key on shell excepting explorer.exe. Hence did not delete any keys. Pls. help as to how to resolve this issue. running windows 7 home edition.

Regards
Mohajan
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#2
Hi

When you reboot does it ask you if you want to run Boot Repair?

You can take a look at this.

Startup Repair - Windows 7 Forums


If it will start in safe mode use System Restore to go back to before the problem.
A lot of people have had this problem after a Windows update.

Try starting Explorer.exe manually in the Services tab, after Ctrl, Alt, Delete, and then use system restore to go back before you had the problem.

If you can get it to work update you video drivers.

If none of these work come back and tell us what happened.

Mike
 


Last edited:
This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.