Blank screen on BSOD

VsUK

Senior Member
#1
Hi, I have been getting a odd problem on my son's pc. We got him a new GPU a HD-5770 & since then his screen goes blank but the signal light remains green & then we get a amd display driver stopped responding box after a while & then its back to normal. But lately its no longer been giving the error but remaining a blank screen with a active signal but no picture. the last time it happened, he was watching a Video & then the sound stuttered & then the screen went blank with the green signal light active on the monitor but nothing else.

I got the info when I was forced to reset from the windows error report. I hope someone can help fix this for me.

Thanks
View attachment error report.txt
View attachment 070113-32682-01.dmp
View attachment WER-38220-0.sysdata.xml
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

The error that you describe is most likely a STOP 0x117. Here's some tips for troubleshooting that error: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
Get the latest drivers from AMD/ATI ( http://amd.ati.com ) and monitor your temps (use this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting )

FWIW - I had a Dell computer at work that was spitting out the error that you got (the STOP 0x124 in the error report). Reseating the video card cured it.

I strongly suggest that you ensure that you have ALL available Windows Updates. It may take several visits to get them all

Update the nVidia storage drivers on your system (most likely a part of the nVidia chipset drivers). They date from 2010

Looks like a hardware error to me, and since you're having issues with the video card - that's the most likely cause. After carefully reseating the card (observing anti-static precautions) and updating the drivers, try these free hardware diagnostics: Hardware Diagnostics

For information only. Do not read unless you're curious - I include this for record keeping purposes.
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070113-32682-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: c:\symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03261000 PsLoadedModuleList = 0xfffff800`034a4670
Debug session time: Mon Jul  1 12:11:26.161 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:07.784
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004c93748, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !niemiro.auto_errrec; q
===============================================================================
Common Platform Error Record @ fffffa8004c93748
-------------------------------------------------------------------------------
Record Id     : 01ce76759f60cec1
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/1/2013 16:11:26 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c937c8
Section       @ fffffa8004c938a0
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f53
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c93810
Section       @ fffffa8004c93960
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 53 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8004c93960

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004c93858
Section       @ fffffa8004c939e0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f
Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Jul  1 12:11:26.161 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070113-32682-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:00:07.784[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa8004c93748, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004c93748, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Jul  1 12:11:26.161 2013 (UTC - 4:00)**************************
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys         Fri Mar 19 16:45:11 2010 (4BA3E257)
avgrkx64.sys       Thu Feb  7 22:14:05 2013 (51146D7D)
avgloga.sys        Thu Feb  7 22:14:29 2013 (51146D95)
avgidsha.sys       Thu Feb  7 22:14:48 2013 (51146DA8)
avgmfx64.sys       Thu Feb  7 22:14:48 2013 (51146DA8)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
 


Last edited:
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