blank screen... only mouse cursor visible

Discussion in 'Windows 7 Help and Support' started by cirons, Mar 22, 2010.

  1. cirons

    cirons New Member

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    Lost power last night... so windows was not shut down properly. Upon startup, I lost some services - wireless, print services, some programs not running, etc... I went online to search for solutions. At some point I reached a 'windows validation' failure screen (in retrospect, some spyware/virus?), and followed suggestions to uninstall my last windows update. Upon restarting, I get past the 'windows is starting' flower, but then get a blank screen with the mouse cursor visible.

    I have tried starting in safe mode, but get the blank screen and mouse cursor as before.
    I have tried windows recovery console, but can't get past the request for admin password (doesn't recognize the password).
    I have tried booting from disc - this worked - and I run startup recovery. No errors noted. I restart and get the blank screen with mouse cursor.

    I'm running windows 7 home premium...

    thank you for any help/suggestions.
     
  2. usasma

    usasma Fantastic Member
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    Using Startup Repair - try the System Restore option.
    Set the computer back a week or two to see if that helps.

    If not, then post back for more suggestions.
     
  3. cirons

    cirons New Member

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    Thanks for the reply.

    I tried system restore and also image recovery... unfortunately, 'no restore points have been created...' I must not have done that since my win7 install a month back... neither one worked.

    I have run hard drive diagnostics with no errors to this point...
     
  4. usasma

    usasma Fantastic Member
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    There's not much that can be done if System Restore isn't working.
    There are lot's of things to try - but in my experience I've found that they rarely accomplish anything useful.
    At work we try System Restore (and a virus removal in PE mode) - and if that doesn't fix it, then we wipe the hard drive and reinstall Windows.
     

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