Blue Screen and Steam

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Priest666x, Jul 6, 2011.

  1. Priest666x

    Priest666x New Member

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    I was starting a game in Steam earlier today and I got a BSOD it happened 2 times in the same spot. I am going to attach the mini dumps so hopefully someone can figure out what the problem is. Thank you.
     

    Attached Files:

  2. kaos

    kaos Senior Member

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    minidump

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa80052fe8f8, 0, 0}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80052fe8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`031af6f0 fffff800`02cd5c59 : fffffa80`052fe8d0 fffffa80`03a7f040 00000000`0000000b 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031afc10 fffff800`02bb5fa7 : fffffa80`052fe8d0 fffff800`02c302b8 fffffa80`03a7f040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031afc40 fffff800`02b1d5c5 : fffff800`02c91ac0 00000000`00000202 fffff880`031afca8 00000000`00000018 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031afc80 fffff800`02a9d021 : fffff880`01037e00 fffff800`02b1d5a0 fffffa80`03a7f000 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031afcb0 fffff800`02d2f32e : 00000000`00000000 fffffa80`03a7f040 00000000`00000080 fffffa80`039ec040 : nt!ExpWorkerThread+0x111
    fffff880`031afd40 fffff800`02a84666 : fffff880`02f63180 fffffa80`03a7f040 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`031af2d0 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    Followup: MachineOwner
    ---------
     
    
    
    
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80052ed038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`031c46f0 fffff800`02d1dc59 : fffffa80`052ed010 fffffa80`03a4eb60 fffffa80`00000006 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031c4c10 fffff800`02bfdfa7 : fffffa80`052ed010 fffff800`02c782b8 fffffa80`03a4eb60 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031c4c40 fffff800`02b655c5 : fffff800`02cd9ac0 fffff800`02ae5002 00000000`00000010 00000000`00000296 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031c4c80 fffff800`02ae5021 : fffff880`010bae00 fffff800`02b655a0 fffffa80`03a4eb00 fffffa80`03a4eb60 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031c4cb0 fffff800`02d7732e : 00000000`00000000 fffffa80`03a4eb60 00000000`00000080 fffffa80`039ec040 : nt!ExpWorkerThread+0x111
    fffff880`031c4d40 fffff800`02acc666 : fffff880`02f63180 fffffa80`03a4eb60 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031c4d80 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`037f9540 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    Followup: MachineOwner
    ---------
    
    
    
    Drivers

    Code:
    start             end                 module name
    fffff800`00b9a000 fffff800`00ba4000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
    fffff800`02a12000 fffff800`02a5b000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
    fffff800`02a5b000 fffff800`03044000   nt       ntkrnlmp.exe Sat Apr 09 05:15:23 2011 (4D9FDD5B)
    fffff880`00c0c000 fffff880`00c19000   mcupdate mcupdate.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
    fffff880`00c19000 fffff880`00c2d000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
    fffff880`00c2d000 fffff880`00c8b000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`00c8b000 fffff880`00d4b000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
    fffff880`00d4b000 fffff880`00def000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
    fffff880`00def000 fffff880`00dfe000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
    fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
    fffff880`00e5c000 fffff880`00e63000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
    fffff880`00e63000 fffff880`00e73000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`00e73000 fffff880`00e8d000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
    fffff880`00e8d000 fffff880`00ec9000   vmbus    vmbus.sys    Sat Nov 20 09:57:29 2010 (4CE79B89)
    fffff880`00ec9000 fffff880`00ed4000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    fffff880`00edc000 fffff880`00f33000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
    fffff880`00f33000 fffff880`00f3c000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
    fffff880`00f3c000 fffff880`00f46000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
    fffff880`00f46000 fffff880`00f79000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
    fffff880`00f79000 fffff880`00f86000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
    fffff880`00f86000 fffff880`00f9b000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
    fffff880`00f9b000 fffff880`00fb0000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
    fffff880`00fb0000 fffff880`00fc4000   winhv    winhv.sys    Sat Nov 20 09:20:02 2010 (4CE792C2)
    fffff880`00fc4000 fffff880`00fcd000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`00fcd000 fffff880`00ff7000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
    fffff880`0108a000 fffff880`010d6000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
    fffff880`010d6000 fffff880`010ea000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
    fffff880`010ea000 fffff880`01148000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
    fffff880`01148000 fffff880`011ba000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
    fffff880`01202000 fffff880`013a5000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
    fffff880`013a5000 fffff880`013c0000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
    fffff880`013c0000 fffff880`013d1000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
    fffff880`013d1000 fffff880`013db000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
    fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
    fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
    fffff880`014e7000 fffff880`015da000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
    fffff880`01600000 fffff880`01630000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
    fffff880`01630000 fffff880`0163e000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
    fffff880`0163e000 fffff880`0164a000   dump_ataport dump_ataport.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`0164a000 fffff880`01653000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`01653000 fffff880`01666000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
    fffff880`01699000 fffff880`0189d000   tcpip    tcpip.sys    Mon Apr 25 03:37:30 2011 (4DB4DE6A)
    fffff880`0189d000 fffff880`018e7000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
    fffff880`018e7000 fffff880`018f7000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
    fffff880`018f7000 fffff880`01943000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
    fffff880`01943000 fffff880`0194b000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
    fffff880`0194b000 fffff880`01985000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
    fffff880`01985000 fffff880`01997000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
    fffff880`01997000 fffff880`019a0000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
    fffff880`019a0000 fffff880`019da000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
    fffff880`019da000 fffff880`019f0000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    Mini Kernel Dump does not contain unloaded driver list
    
     
  3. kaos

    kaos Senior Member

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    The stop code 124 is related to hardware

    things to do first

    ensure all drivers are updated

    service packs are downloaded

    ___________


    in command promt ( running as admin, ( right click run as administrator))

    type

    sfc /scannow

    chkdsk /f /r

    ________

    have u overclocked your pc , installed any new hardware?
     
  4. Priest666x

    Priest666x New Member

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    Yes I think I can narrow down the issue, I purchased this game on Steam (Frozen Synapse) today, thirty seconds into the game is BSOD, it's has done it three times already. I haven't had any problems with BSOD in a long time (Had them when I first installed W7) so I had a feeling that it was the game but I wanted to make sure by putting up the mini dump on here. Thanks alot for the help.
     
  5. kaos

    kaos Senior Member

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    if its only doing it during game play then it may either be your driver or grapghics card, overheating or bad overclock
     
  6. Priest666x

    Priest666x New Member

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    Perhaps but I have tried other games that are very high demanding (Crysis, metro, DOW2) and they run fine with no problems. The crashing issue is happening at the main menu of the game, I have yet to get to actual gameplay because of the crashing. I have my 6950 to the latest driver and the video card doesn't really go past 65C when I play. Also I forgot to mention in my previous post that everything on my computer is at stock settings and very clean (In terms on dust).

    EDIT: After looking at the game's website I found out that the game has problems with AMD 6900 series video cards and to disable an option in the game to fix the issue.
     
    #6 Priest666x, Jul 6, 2011
    Last edited: Jul 6, 2011
  7. kaos

    kaos Senior Member

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    disable the recommended setting alet me no how to get on :)
     
  8. Priest666x

    Priest666x New Member

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    Great it ended up working, I guess it was the game, that had me worried.
     
  9. kaos

    kaos Senior Member

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    im glad its sorted :)
     
  10. nmsuk

    nmsuk Windows Forum Admin
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    Hi Priest666x any chance you'd like to explain which setting on the off chance somebody else has the same problem as you?
     
  11. kaos

    kaos Senior Member

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    i would say Set the vsync to always on in the control centre ( CCC i beleive its called)
     
  12. Priest666x

    Priest666x New Member

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    The suggestion I was giving was to "Please quickly load the game, play offline -> options -> check "disable menu backgrounds" and quit. This should now work without crashing when you restart".

    There was also a link to the game's cofig file incase you was unable to get into the settings before the game crashed (I did not put the link because I don't know if linking is allowed here). There is another issue with this game that it does not work well with any AMD 6900 series cards. The solution for that was to go into AMD Catalyst Control Center and enable V-sync and that should fix the issue of the game not starting (I guess the second solution is irrelevant since it's not to fix BSOD).

    In case anyone didn't read the game I was speaking of, the game is Frozen Synapse and these are the solutions incase you get BSOD while starting this game. Good luck.
     
    #12 Priest666x, Jul 6, 2011
    Last edited: Jul 6, 2011
    1 person likes this.
  13. nmsuk

    nmsuk Windows Forum Admin
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    Thanks for that the info could be most useful for when I eventually get around to putting my 6990 in.
     

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