Blue Screen. Can someone check my files?

#1
hi

this is the second time, well the third

my pc is new a month old


i uploaded the files


thanks
 


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#2
It comes up as memory corruption in Windows Debugger
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 15657, 3, 9cef6}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

0: kd> k
Child-SP RetAddr Call Site
fffff880`098100d8 fffff800`0311432c nt!KeBugCheckEx
fffff880`098100e0 fffff800`030e4b82 nt!MiBadShareCount+0x4c
fffff880`09810120 fffff800`0314523d nt! ?? ::FNODOBFM::`string'+0x11ae2
fffff880`09810180 fffff800`03031398 nt!MiRemoveLowestPriorityStandbyPage+0x2ad
fffff880`09810200 fffff800`03083fee nt! ?? ::FNODOBFM::`string'+0x43555
fffff880`09810360 00000000`70b717ec nt!KiPageFault+0x16e
00000000`030e7ec0 00000000`00000000 0x70b717ec
and in bluescreenview it suggests
020610-18002-01.dmp 06/02/2010 23:49:55 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`00015657 00000000`00000003 00000000`0009cef6 ntoskrnl.exe ntoskrnl.exe+71f00 x64 D:\downloads\020610-18002-01.dmp
but doesn't pinpoint any driver

for now you need to locate and update these drivers
COMFiltr.sys fffff880`06cf9000 fffff880`06d01000 0x00008000 0x4667b762 07/06/2007 07:44:34
ShldFlt.sys fffff880`01906000 fffff880`01915000 0x0000f000 0x47c6a786 28/02/2008 12:22:30
fnetm64.SYS fffff880`06d19000 fffff880`06d25000 0x0000c000 0x47ebe157 27/03/2008 18:03:03
Prot6Flt.sys fffff880`086d9000 fffff880`086e3000 0x0000a000 0x48749286 09/07/2008 10:27:18
then can you post your basic system spec such as Motherboard and Ram make and model and size ?

also what make and model PSU and what antivirus are you using ?

do you know what temperatures your running at ?
 


#3
i just happened again same day twice

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000002D7F1
BCP3: 0000000000000002
BCP4: 000000000002C9F0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021410-16239-01.dmp
C:\Users\Mickey Mouse\AppData\Local\Temp\WER-29389543-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



i have to go to work, i'll check later can you tell me about this error too?:


 


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Celestra

Former Moderator
#4
Bad RAM, Bad Motherboard

If I were you, and I found anything like Bad RAM, or something wrong with module placement, or a Bad Motherboard. I'd take it back for a replacement. That's a great deal of trouble to give you.....
 


#5
i just happened again same day twice

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000002D7F1
BCP3: 0000000000000002
BCP4: 000000000002C9F0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021410-16239-01.dmp
C:\Users\Mickey Mouse\AppData\Local\Temp\WER-29389543-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



i have to go to work, i'll check later can you tell me about this error too?:


again windows debugger shows memory_corruption

COMFiltr.sys ,ShldFlt.sys, fnetm64.SYS, Prot6Flt.sys all appear to be something to do with Panda Antivirus ? I suggest unninstall panda and replace for testing purposes with Microsoft Security Essentials , then monitor for a crash :)
 


reghakr

Essential Member
#6
Was this an upgrade or a "clean" install?
 


#7
i just bought the pc from dell

as soon it arrives, i formatted it


i have call the support team, and for the moment they have disable the autorestart, so when the blue screen appears, i can write it down

then i have memory and system check and everything ok


now , i;m wating for another blue screen


i don't think panda is to blame
 


#8
i just bought the pc from dell

as soon it arrives, i formatted it


i have call the support team, and for the moment they have disable the autorestart, so when the blue screen appears, i can write it down

then i have memory and system check and everything ok


now , i;m wating for another blue screen


i don't think panda is to blame
it would be a good idea to either update or unninstall panda to eliminate it as a cause , and if it solves nothing you reinstall it ;)
 


Last edited:
#9
ok, i'm going to try security essentials and windows firewall

and let's see
 


Last edited:
#10
i have just installed it.


let's wait for the blue screen
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#11
i have just installed it.


let's wait for the blue screen
Please let us know if this resolved your issue. Any memory dump doesnt necessarily mean the RAM is bad... it could also mean one or more of your device drivers are causing memory leaks or blue screens.
 


Last edited by a moderator:
#12
yes as Mike says a Bluescreen can be caused by many things ranging from drivers and driver conflicts to hardware and hardware conflicts anywhere in your system , and where windows debugger directly points at a driver you can be quite sure of the cause but in this case where there are differing results and no specific drivers identified as the cause it becomes a bit more difficult to "nail down" :confused:

out of date drivers always need to be eliminated from the possible causes list !

where the results are consistently different with no drivers identified this suggests hardware and is very often RAM but could also be CPU , motherboard , hard drive or other devices physically damaged or incompatible at a component level ........

Antivirus and firewalls often cause "driver collisions" which cause blue screens .............

statistically 50% of all Blue Screen crashes are caused or involve graphics card drivers :eek:
 


Last edited:

reghakr

Essential Member
#13
i just bought the pc from dell

as soon it arrives, i formatted it


i have call the support team, and for the moment they have disable the autorestart, so when the blue screen appears, i can write it down

then i have memory and system check and everything ok


now , i;m wating for another blue screen



i don't think panda is to blame
If you do get another blue screen, I would strongly insist that Dell support get your computer up and running correctly. Don'ty let them give upu any crap.

I mean, you just bought it, it's their responsibility to make sure it's running correctly
 


reghakr

Essential Member
#15
Glad you got a solution.:)

Just curious, was this pre-installed on your computer?
 


#16

Mitchell_A

Essential Member
#17
i just bought the pc from dell

as soon it arrives, i formatted it


i have call the support team, and for the moment they have disable the autorestart, so when the blue screen appears, i can write it down

then i have memory and system check and everything ok


now , i;m wating for another blue screen


i don't think panda is to blame

Wow! you mean Dell Customer Support actually HELPED someone?
 


#18
to the question about pre installed

no , i came with mcafee

to the question about solution

i just installed panda internet security 2010 from the web 1 month trial . let's see . i'll post it here in a week or so

to the question about dell support

they just made me run test and test and i wanted to send them the .dmp files but they said no.The next step was going to be formatting the pc with them on the phone


and thanks to this forum, they pinpointed me the problem

now let's hope no more blue screens

greetings and i will let you know
 


Mitchell_A

Essential Member
#19
Glad you've fixed the problem, keep us posted

See you around!
 


#20

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