Blue Screen Crashes

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Tracey, Jan 14, 2010.

  1. Tracey

    Tracey New Member

    Jan 14, 2010
    Likes Received:
    I got a new pc, with Windows 7 Professional, Version 6.1, Build 7600, and installed my printer (HP3390) and now randomly, when I print it crashes. There doesn't seem to be a pattern, sometimes it crashes once a day, and sometimes three times a day. I do alot of printing, and hold my breath everytime I click the print button. My printer is connected via USB. Two other users running Windows XP also print to my printer. My Windows is up to date, and I've tried un-installing and re-installing the printer several times. The error message I get is below, and I've also attached the dump file. Please help!!! I'm losing my mind.

    [FONT=&quot]Problem signature:[/FONT]
    [FONT=&quot] Problem Event Name: BlueScreen[/FONT]
    [FONT=&quot] OS Version: 6.1.7600.[/FONT]
    [FONT=&quot] Locale ID: 7177[/FONT]

    [FONT=&quot]Additional information about the problem:[/FONT]
    [FONT=&quot] BCCode: 18[/FONT]
    [FONT=&quot] BCP1: 00000000[/FONT]
    [FONT=&quot] BCP2: 856661F0[/FONT]
    [FONT=&quot] BCP3: 00000002[/FONT]
    [FONT=&quot] BCP4: FFFFFFFF[/FONT]
    [FONT=&quot] OS Version: 6_1_7600[/FONT]
    [FONT=&quot] Service Pack: 0_0[/FONT]
    [FONT=&quot] Product: 256_1[/FONT]

    [FONT=&quot]Files that help describe the problem:[/FONT]
    [FONT=&quot] C:\Windows\Minidump\011310-17955-01.dmp[/FONT]
    [FONT=&quot] C:\Users\Tracey\AppData\Local\Temp\WER-33212-0.sysdata.xml[/FONT]
  2. reghakr

    reghakr Excellent Member

    Jan 26, 2009
    Likes Received:
    yes it's definately a hardware problem with a driver for the printer

    Give this link a try and punch in your model number fo rthe latest drivers.

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