Blue Screen/Minidump problem

#1
After starting my computer, after about 2 minutes of running my computer goes to blue screen and executes a minidump. Same thing happens in safe mode but it takes a few minutes longer to happen.

Here is the latest dump file from C:\windows\minidump

Can anyone help me resolve this prolem? >.< thank you in advance
 


Attachments

Trouble

Noob Whisperer
#2
A single dump is a bit limiting but we can take it as face value for now and assume that;
tmcomm.sys Trend Micro Internet Security/ Housecall scanner is not playing nice with mbamservice.exe MalwareBytes.
Code:
BugCheck C2, {7, 109b, 0, fffffa8008d4c910}
Unable to load image \SystemRoot\system32\DRIVERS\[COLOR=#ff0000][U][B]tmcomm.sys[/B][/U][/COLOR], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [B][U][COLOR=#ff0000]tmcomm.sys[/COLOR][/U][/B]
*** ERROR: Module load completed but symbols could not be loaded for [U][B][COLOR=#ff0000]tmcomm.sys[/COLOR][/B][/U]
GetPointerFromAddress: unable to read from fffff800036c0100
[B][U][COLOR=#ff0000]Probably caused by : tmcomm.sys [/COLOR][/U][/B]( tmcomm+c86b )
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000000, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: fffffa8008d4c910, Address of the block of pool being deallocated
POOL_ADDRESS:  fffffa8008d4c910 
FREED_POOL_TAG:  MmCa
BUGCHECK_STR:  0xc2_7_MmCa
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME: [U][B] mbamservice.ex[/B][/U]
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff800035bbbe9 to fffff8000348dc40
STACK_TEXT:  
fffff880`08768d48 fffff800`035bbbe9 : 00000000`000000c2 00000000`00000000 00000000`0000109b 00000000`00000000 : nt!KeBugCheckEx
fffff880`08768d50 fffff800`03789ed4 : fffffa80`08d4c9b0 fffffa80`08d4c910 fffffa80`03e01060 fffffa80`03c57de0 : nt!ExDeferredFreePool+0x1201
fffff880`08768e00 fffff800`037323e6 : 00000000`00000000 fffff880`00000000 00000000`00000000 fffff800`03459128 : nt!ObOpenObjectByName+0x784
fffff880`08768ed0 fffff800`0348ced3 : fffffa80`08763c40 00000000`00000000 00000000`00000000 00000000`00000801 : nt!NtOpenSymbolicLinkObject+0x66
fffff880`08768f30 fffff800`03489470 : fffff880`03c7e86b fffffa80`04c29108 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
fffff880`087690c8 fffff880`03c7e86b : fffffa80`04c29108 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiServiceLinkage
fffff880`087690d0 fffffa80`04c29108 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000030 : [COLOR=#ff0000][U][B]tmcomm[/B][/U][/COLOR]+0xc86b
fffff880`087690d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`04c29108
STACK_COMMAND:  kb
FOLLOWUP_IP: 
  [COLOR=#ff0000][B]tmcomm[/B][/COLOR]  +c86b
fffff880`03c7e86b ??              ???
SYMBOL_STACK_INDEX:  6
SYMBOL_NAME:    [COLOR=#ff0000][B]tmcomm[/B][/COLOR]  +c86b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME:[U][B]   [COLOR=#ff0000]tmcomm[/COLOR][/B][/U]
IMAGE_NAME:  [COLOR=#ff0000][U][B]tmcomm.sys[/B][/U][/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  4c46a243
FAILURE_BUCKET_ID:  X64_0xc2_7_MmCa_[B][U][COLOR=#ff0000]tmcomm[/COLOR][/U][/B]+c86b
BUCKET_ID:  X64_0xc2_7_MmCa_[U][B][COLOR=#ff0000]tmcomm[/COLOR][/B][/U]+c86b
How you deal with that is up to you. My suggestion would be to uninstall Trend Micro House Call and consider replacing it with Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
If Blue Screens persist after taking care of the above recommendations;
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
Click OK twice to exit the dialogs, then reboot for the changes to take effect.
Then:
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Good luck
Randy
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
#3
Hi

Dump Trend Micro, install Microsoft Security Essentials, keep Malwarebytes.
Install and run CCleaner.

I'm betting that will solve your problems.

Mike
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.