Blue screen of death help please

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by vistaarggg22, Feb 11, 2009.

  1. vistaarggg22

    vistaarggg22 New Member

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    Hi Everyone!
    I have a new acer laptop that gives me the blue screen of death!! I callled acer and they had me change the start up options to see what program is causing it. I think it is the roboform password manager I use,that is the only program that runs accept the windows programs necessary to run the computer AND the last 2 times when I had the blue screen of death come on I attempted to click a password on my roboform icon and WAMMO!! blue screen

    below I have pasted the info of what happened as this is the synopsis of the issue any advice???:confused:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 81C5F343
    BCP3: AA4B5790
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\Mini013109-01.dmp
    C:\Users\Marks computer\AppData\Local\Temp\WER-58235-0.sysdata.xml
    C:\Users\Marks computer\AppData\Local\Temp\WER37C2.tmp.version.txt
    Read our privacy statement:
    Microsoft Online Crash Analysis


    800/816/2237. acer support


    UPDATE I ASKED ROBOFORM WHAT THEY THINK HERE IS THEIR REPLY BELOW


    Justin replied (2009/02/11 08:05 pm EST)
    Thank you for your message.
    We are sorry but this problem is related to the drivers in Vista, as you are receiving a blue screen.

    The only fix for this are the updated and working drivers for Vista, not something that we can provide any support for.

    We apologize for the inconvenience.
     
  2. Celestra

    Celestra Former Moderator

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  3. kemical

    kemical Windows Forum Admin
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    Have you tried updating the drivers as their suggestion said?
     
  4. vistaarggg22

    vistaarggg22 New Member

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    no one knows where to go to get them ?
     
  5. kemical

    kemical Windows Forum Admin
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    If you post the exact Acer model that your running I'll see what I can do.... :)
     
  6. bassfisher6522

    bassfisher6522 Essential Member

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    Most of the password managers that I have encountered are loaded with hidden 3rd party malfisents...a lot of bad stuff. I personally stay away from such programs. That's not to say that there are not any good ones out there, I've have yet to here of any. If you can get into safe mode and unistall it that way then reboot and then rund any and all spyware, adware and malware programs you have, remove what they find. Then do a disk defrag and a registry defrag and reboot. After reboot see how your system does. Once that is all done then go to windows update in your programs list and manually check for updates....any and all. See what it finds and download as needed. More than likely a reboot will be needed after downloads are completed. Good luck.
     
  7. Simon@Siber Systems

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    RoboForm does not contain any spyware/adware/malware etc. You are welcome to try it and see for yourself: RoboForm password manager.
     
  8. vistaarggg22

    vistaarggg22 New Member

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    aspire 5735
     
  9. vistaarggg22

    vistaarggg22 New Member

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    YOU ARE 100% CORRECT THIS IS A VERY TRUSTED PASSWORD MANAGER

    ROBOFORM TOLD ME ITS A GLITCH WITH VISTA SO HOPEFULLY THEY GET A BUG FIX

    IT HAS BEEN A WEEK AND ABOUT 20 HOURS AND NO BLUE SCREEN OF DEATH YET BUT THE LAST TIME IT WAS ABOUT 2 WEEKS THEN BAM!! IT HAPPENED:confused:
     
  10. Celestra

    Celestra Former Moderator

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    My disk and registry defrags are automatic- Any opinion ? So far, I've managed to dodge Blue Screens....
     
  11. kemical

    kemical Windows Forum Admin
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