Blue Screen of Death while playing Uncharted Waters Online?

#1
Hello,
Just now while I was playing Uncharted Waters Online I got a Blue screen, can you please check the dumb file to see what was causing it?

Thanks
 


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#2
Oh no I got another Blue screen
Please check it to see if it is the game causing it so I stop running it!
 


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usasma

Fantastic Member
Microsoft Community Contributor
#3
Please provide this info for a more complete reply: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

FWIW - I think the main problem is that you don't have SP1 installed. SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
The memory dump blames dump_wmimmc.sys - which, in this case, resides at C:\NetmarbleGlobal\GV Online Eg\GameGuard\dump_wmimmc.sys (not the normal place for a driver file with this name). I believe that it's the anti-piracy driver for the game.

Please visit the NetmarbleGlobal website for the game and download/install a fresh copy.

You also have these other 2, very old, anti-piracy drivers:
lirsgt.sys Sun Jan 29 06:06:18 2006 (43DCA1AA)
part of a Copy Protection platform developed by Tages SA
Driver Reference Table - lirsgt.sys

npptNT2.sys Thu Jan 6 01:43:06 2005 (41DCDDFA)
nProtect GameGuard NPSC Kernel Mode Driver for NT
Driver Reference Table - npptNT2.sys

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:
[font=lucida console]
SCDEmu.SYS                  Mon Nov 14 22:10:32 2011 (4EC1D828)
Tosrfhid.sys                Sun Aug 29 21:22:12 2010 (4C7B07C4)
ZTEusbnmea.sys              Thu Oct  8 23:44:47 2009 (4ACEB1AF)
amdxata.sys                 Tue May 19 13:57:35 2009 (4A12F30F)
athr.sys                    Tue May 24 03:21:52 2011 (4DDB5C90)
atikmdag.sys                Fri Jan 28 17:54:18 2011 (4D43491A)
atikmpag.sys                Fri Jan 28 17:41:56 2011 (4D434634)
btfilter.sys                Sat Oct 16 00:05:31 2010 (4CB9248B)
hssdrv6.sys                 Mon May 14 19:05:18 2012 (4FB18FAE)
idmwfp.sys                  Wed Jul  6 10:37:36 2011 (4E147330)
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
lirsgt.sys                  Sun Jan 29 06:06:18 2006 (43DCA1AA)
npptNT2.sys                 Thu Jan  6 01:43:06 2005 (41DCDDFA)
tosporte.sys                Tue Jun 16 06:48:40 2009 (4A377888)
tosrfbd.sys                 Thu Aug  4 21:11:21 2011 (4E3B4339)
tosrfcom.sys                Sun Nov 28 21:43:35 2010 (4CF31357)
tosrfec.sys                 Tue Jul 12 07:06:56 2011 (4E1C2AD0)
tosrfusb.sys                Thu Jan 27 01:25:50 2011 (4D410FEE)
wcmvcam.sys                 Thu Jun 23 02:42:30 2011 (4E02E056)
[/font]
[url = http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS]http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS[/url]
[url = http://www.carrona.org/drivers/driver.php?id=Tosrfhid.sys]http://www.carrona.org/drivers/driver.php?id=Tosrfhid.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys]http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=amdxata.sys]http://www.carrona.org/drivers/driver.php?id=amdxata.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=athr.sys]http://www.carrona.org/drivers/driver.php?id=athr.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=atikmdag.sys]http://www.carrona.org/drivers/driver.php?id=atikmdag.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=atikmpag.sys]http://www.carrona.org/drivers/driver.php?id=atikmpag.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=btfilter.sys]http://www.carrona.org/drivers/driver.php?id=btfilter.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys]http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=idmwfp.sys]http://www.carrona.org/drivers/driver.php?id=idmwfp.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=intelppm.sys]http://www.carrona.org/drivers/driver.php?id=intelppm.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=lirsgt.sys]http://www.carrona.org/drivers/driver.php?id=lirsgt.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=npptNT2.sys]http://www.carrona.org/drivers/driver.php?id=npptNT2.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=tosporte.sys]http://www.carrona.org/drivers/driver.php?id=tosporte.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=tosrfbd.sys]http://www.carrona.org/drivers/driver.php?id=tosrfbd.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=tosrfcom.sys]http://www.carrona.org/drivers/driver.php?id=tosrfcom.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=tosrfec.sys]http://www.carrona.org/drivers/driver.php?id=tosrfec.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=tosrfusb.sys]http://www.carrona.org/drivers/driver.php?id=tosrfusb.sys[/url]
[url = http://www.carrona.org/drivers/driver.php?id=wcmvcam.sys]http://www.carrona.org/drivers/driver.php?id=wcmvcam.sys[/url]

BSOD BUGCHECK SUMMARY

Code:
[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080912-18423-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Aug  9 01:56:42.559 2012 (UTC - 4:00)
System Uptime: 0 days 0:22:29.182
BugCheck 1000008E, {c0000005, b10163ee, aa64dba0, 0}
*** WARNING: Unable to verify timestamp for dump_wmimmc.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_wmimmc.sys
Probably caused by : dump_wmimmc.sys
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x8E
PROCESS_NAME:  GVOnline.bin
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_PATCH_dump_wmimmc
Bugcheck code 1000008E
Arguments c0000005`, The ex b10163ee`, The ad aa64dba0`, Trap F 00000000`
BiosVersion = 1.80
BiosReleaseDate = 05/17/11
SystemManufacturer = TOSHIBA
SystemProductName = Satellite C660
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080912-18610-01.dmp]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Aug  9 01:33:48.005 2012 (UTC - 4:00)
System Uptime: 0 days 5:52:34.628
BugCheck 1000008E, {c0000005, 8a63d3ee, a27bbba0, 0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dump_wmimmc.sys
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x8E
PROCESS_NAME:  GVOnline.bin
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_PATCH_dump_wmimmc
Bugcheck code 1000008E
Arguments c0000005`, The ex 8a63d3ee`, The ad a27bbba0`, Trap F 00000000`
BiosVersion = 1.80
BiosReleaseDate = 05/17/11
SystemManufacturer = TOSHIBA
SystemProductName = Satellite C660
MaxSpeed:     2530
CurrentSpeed: 2527
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for dump_wmimmc.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_wmimmc.sys

[/font]
 


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