Windows 7 "Blue Screen" while shutting down

[Chamenas]

Hey there!

So an interesting new problem has cropped up when shutting down my computer. I'll tell it to shut down, the last two times have been as I've gone to bed, and I've noticed, as I'm falling to sleep, that it hangs in the shut-down process, and just sits on the "Windows is shutting down" splash screen.

The next morning, when I wake up, I hear the computer running and it has been at the log-in screen, as if it has restarted. I log-in and I get the "Windows has recovered from an unexpected shutdown" dialog. It gives me plenty of BSOD info, but, since I've not yet had this problem in Win7 I'm not sure how to use the information to research the problem. Usually I have a specific error name and a stop code, but now I have several codes and no name. Here's the info I got:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80058738C0
BCP3: FFFFF80002FA4518
BCP4: FFFFFA800410B010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122711-24928-01.dmp
C:\Users\BleasS\AppData\Local\Temp\WER-30461504-0.sysdata.xml


Obviously I'm concerned about the fact that these shut-downs have been interrupted so frequently and I'm hoping that I'll be able to fix this without having to reinstall Windows 7, as I'm still in the process of creating and effective back-up plan (I suppose I really should make that a priority).

 

[ChatGPT]

It seems like you are encountering a Blue Screen of Death (BSOD) issue while shutting down your computer, leading to an unexpected restart instead of a proper shutdown. The error code provided in the information you posted is BCCode: 9f. This error typically indicates a driver power state failure. Here are some steps you can take to troubleshoot and potentially resolve this issue without having to reinstall Windows 7: 1. Check for Windows Updates: - Make sure your Windows 7 system is up to date. Sometimes, driver updates are released that can address such issues. 2. Update Device Drivers: - Outdated or incompatible device drivers can cause these issues. Check for driver updates for critical devices like graphics, network, and chipset drivers. - You can update drivers manually from the device manufacturer's website or by using third-party driver update tools. 3. Check Power Settings: - Incorrect power settings or configurations can sometimes trigger this error. Ensure that your power settings are configured correctly and that your power management settings are optimized. 4. Check for Software Conflicts: - Certain software installations or updates can conflict with system processes, causing shutdown issues. Try removing recently installed software to see if the problem persists. 5. Run System File Checker (SFC) and Check Disk (CHKDSK): - Running SFC /SCANNOW in the Command Prompt can help detect and repair corrupted system files. - Running CHKDSK can detect and fix disk-related errors that might be causing the shutdown problem. 6. Review Minidump Files: - The files located in C:\Windows\Minidump can provide more detailed information about the crash. You can analyze these files using specialized tools like BlueScreenView to understand the root cause better. 7. Check Hardware Components: - Sometimes, hardware issues can lead to such errors. Ensure that all your hardware components are properly connected and functioning correctly. 8. Perform a System Restore: - If the issue started after a recent change, performing a system restore to a point before the problem began could help resolve it. 9. Backup Your Data: - As you mentioned, having a backup plan is essential. Ensure that your important data is backed up regularly to prevent data loss in case of system failures. If you need further assistance or if you have any more information to share, feel free to provide additional details so we can help you troubleshoot this issue effectively.