BlueScreen on labtop Battery Power

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Yatch, Jan 2, 2012.

  1. Yatch

    Yatch New Member

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    I've had my alienware for about a month now. I had a tech from a local computer store install a Crucial 120 Gb SSD and 8gb more of 1600 mhz ddr3 memory. He also did a fresh restall. Ever since that point I haven't been able to run my computer on battery power as 10-15 minutes after i start running it on battery power it bluescreens on me Typcially with the 9f error bluescreen.

    If you guys help me find what the issue is i'll be very greatful

    My minidump files from the last month or so are attached so Please go to town and tell me whats wrong!

    Thanks in advance and just tell me if you need more information.View attachment Minidump.zip
     
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forum.
    10 of the 11 dump files that you've uploaded here indicate an issue with nvlddmkm.sys
    DUMP:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa800a2e7060, fffff80000b9c3d8, fffffa800d3ebe10}
    [COLOR=#ff0000][U][B]Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys[/B][/U][/COLOR], Win32 error 0n2
    *** [B][U][COLOR=#ff0000]WARNING: Unable to verify timestamp for nvlddmkm.sys[/COLOR][/U][/B]
    *** [B][U][COLOR=#ff0000]ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR][/U][/B]
    Probably caused by : pci.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800a2e7060, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa800d3ebe10, The blocked IRP
    Debugging Details:
    ------------------
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    MODULE_NAME: pci
    FAULTING_MODULE: fffff88000f43000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`02f44cd2 : 00000000`0000009f 00000000`00000003 fffffa80`0a2e7060 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`02ee25fc : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c430 fffff800`02ee2496 : fffff880`00f0c2b0 00000000`0027695b 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`02ee237e : 0000005d`d0927720 fffff800`00b9cb18 00000000`0027695b fffff800`0304fde8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`02ee2167 : 00000015`ea49e9c2 00000015`0027695b 00000015`ea49e9e2 00000000`0000005b : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`02ece96a : fffff800`0304ce80 fffff800`0305acc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
    Followup: MachineOwner
    Please read Elmer's post here http://windows7forums.com/blue-screen-death-bsod/75999-bsod-during-gaming.html#post247464 regarding the use of DriverSweeper and see if that might help.
    The last remaining dump file indicates an issue with
    RtsPStor.sys 10/29/2010
    Update that by going here Realtek and grabbing the PCIE card reader driver version 6.1.7600.90 (not the USB driver)
    REMAINING DUMP:
    Code:
    .................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000009F, {4, 258, fffffa800a064b60, fffff80000b9c3d0}
    Unable to load image \SystemRoot\system32\DRIVERS\[COLOR=#ff0000][U][B]RtsPStor.sys[/B][/U][/COLOR], Win32 error 0n2
    *** [B][U][COLOR=#ff0000]WARNING: Unable to verify timestamp for RtsPStor.sys[/COLOR][/U][/B]
    *** [U][B][COLOR=#ff0000]ERROR: Module load completed but symbols could not be loaded for RtsPStor.sys[/COLOR][/B][/U]
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    Followup: memory_corruption
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa800a064b60, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c3d0
    Debugging Details:
    ------------------
    DRVPOWERSTATE_SUBCODE:  4
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAULTING_MODULE: fffff88000f96000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    STACK_TEXT:  
    fffff880`03570300 fffff800`02cd4f32 : fffffa80`0a064b60 fffffa80`0a064b60 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
    fffff880`03570440 fffff800`02cd774f : 00000000`00000010 00000000`00000246 fffff880`00000000 00000000`00000018 : nt!KiCommitThreadWait+0x1d2
    fffff880`035704d0 fffff880`00f35e30 : fffffa80`0f15c600 fffff880`00000000 fffffa80`0da26e00 fffffa80`0ff90e00 : nt!KeWaitForSingleObject+0x19f
    fffff880`03570570 fffff880`00f31989 : fffffa80`0f15c6b0 00000000`00000000 fffffa80`0ff90e10 fffff880`00f9aa4e : ACPI!ACPIDevicePowerFlushQueue+0x70
    fffff880`035705e0 fffff880`00f39b40 : 00000000`00000000 fffffa80`0da26e40 fffffa80`0ff90e10 fffff880`00f468a9 : ACPI!ACPIBuildSurpriseRemovedExtension+0x95
    fffff880`03570640 fffff880`00f37b85 : fffff880`00f39a30 fffffa80`0f15c6b0 fffffa80`0da26e40 fffffa80`0ff90e10 : ACPI!ACPIFilterIrpSurpriseRemoval+0x110
    fffff880`035706a0 fffff880`0aad2422 : fffffa80`112b8000 fffffa80`0ff90f70 fffffa80`112b8050 fffffa80`0ff90f70 : ACPI!ACPIDispatchIrp+0x271
    fffff880`03570720 fffffa80`112b8000 : fffffa80`0ff90f70 fffffa80`112b8050 fffffa80`0ff90f70 fffff880`03165180 : [COLOR=#ff0000][U][B]RtsPStor[/B][/U][/COLOR]+0x7422
    fffff880`03570728 fffffa80`0ff90f70 : fffffa80`112b8050 fffffa80`0ff90f70 fffff880`03165180 00000000`00000080 : 0xfffffa80`112b8000
    fffff880`03570730 fffffa80`112b8050 : fffffa80`0ff90f70 fffff880`03165180 00000000`00000080 fffffa80`0ff7ea10 : 0xfffffa80`0ff90f70
    fffff880`03570738 fffffa80`0ff90f70 : fffff880`03165180 00000000`00000080 fffffa80`0ff7ea10 fffff880`0aad2902 : 0xfffffa80`112b8050
    fffff880`03570740 fffff880`03165180 : 00000000`00000080 fffffa80`0ff7ea10 fffff880`0aad2902 fffffa80`112b8050 : 0xfffffa80`0ff90f70
    fffff880`03570748 00000000`00000080 : fffffa80`0ff7ea10 fffff880`0aad2902 fffffa80`112b8050 00000000`c00000bb : 0xfffff880`03165180
    fffff880`03570750 fffffa80`0ff7ea10 : fffff880`0aad2902 fffffa80`112b8050 00000000`c00000bb fffff880`03570848 : 0x80
    fffff880`03570758 fffff880`0aad2902 : fffffa80`112b8050 00000000`c00000bb fffff880`03570848 fffffa80`0ff90e10 : 0xfffffa80`0ff7ea10
    fffff880`03570760 fffffa80`112b8050 : 00000000`c00000bb fffff880`03570848 fffffa80`0ff90e10 fffffa80`112b8050 : [U][B][COLOR=#ff0000]RtsPStor[/COLOR][/B][/U]+0x7902
    fffff880`03570768 00000000`c00000bb : fffff880`03570848 fffffa80`0ff90e10 fffffa80`112b8050 fffff800`02f3aaf9 : 0xfffffa80`112b8050
    fffff880`03570770 fffff880`03570848 : fffffa80`0ff90e10 fffffa80`112b8050 fffff800`02f3aaf9 fffffa80`0ff7ea10 : 0xc00000bb
    fffff880`03570778 fffffa80`0ff90e10 : fffffa80`112b8050 fffff800`02f3aaf9 fffffa80`0ff7ea10 00000000`c00000bb : 0xfffff880`03570848
    fffff880`03570780 fffffa80`112b8050 : fffff800`02f3aaf9 fffffa80`0ff7ea10 00000000`c00000bb fffff880`03570848 : 0xfffffa80`0ff90e10
    fffff880`03570788 fffff800`02f3aaf9 : fffffa80`0ff7ea10 00000000`c00000bb fffff880`03570848 fffffa80`0ff90e10 : 0xfffffa80`112b8050
    fffff880`03570790 fffff800`030b8f71 : fffffa80`0ff7ea10 00000000`00000000 fffffa80`0e5e8d90 fffff880`03570828 : nt!IopSynchronousCall+0xc5
    fffff880`03570800 fffff800`030b3968 : fffffa80`102fa160 fffffa80`0ff7ea10 00000000`0000030a 00000000`00000308 : nt!IopRemoveDevice+0x101
    fffff880`035708c0 fffff800`030b8ab7 : fffffa80`0e5e8d90 00000000`00000000 00000000`00000003 00000000`000000ec : nt!PnpSurpriseRemoveLockedDeviceNode+0x128
    fffff880`03570900 fffff800`030b8bd0 : 00000000`00000000 fffff8a0`0a193400 fffff8a0`0d754200 fffff880`03570a58 : nt!PnpDeleteLockedDeviceNode+0x37
    fffff880`03570930 fffff800`031494cf : 00000000`00000002 00000000`00000000 fffffa80`0e5e8d90 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
    fffff880`035709a0 fffff800`0314a08c : fffff880`03570b78 00000000`00000000 fffff8a0`106fd200 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0x6cf
    fffff880`03570ae0 fffff800`0303334e : 00000000`00000000 fffffa80`0d491980 fffff8a0`0b5c1a40 00000000`00000001 : nt!PnpProcessTargetDeviceEvent+0x4c
    fffff880`03570b10 fffff800`02cda001 : fffff800`02f39998 fffff8a0`0a1934e0 fffff800`02e702b8 fffffa80`0a064b60 : nt! ?? ::NNGAKEGL::`string'+0x5b3cb
    fffff880`03570b70 fffff800`02f6afee : 00000000`00000000 fffffa80`0a064b60 00000000`00000080 fffffa80`0a0289e0 : nt!ExpWorkerThread+0x111
    fffff880`03570c00 fffff800`02cc15e6 : fffff880`03389180 fffffa80`0a064b60 fffff880`033940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03570c40 00000000`00000000 : fffff880`03571000 fffff880`0356b000 fffff880`035702c0 00000000`00000000 : nt!KxStartSystemThread+0x16
    STACK_COMMAND:  kb
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
        fffff80002cd2803 - nt!SwapContext_PatchXSave+2
        [ 01:21 ]
        fffff80002cd28e4 - nt!SwapContext_PatchXRstor+2 (+0xe1)
        [ 09:29 ]
        fffff80002cd2aa3 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bf)
        [ 01:21 ]
        fffff80002cd2b86 - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe3)
        [ 09:29 ]
    4 errors : !nt (fffff80002cd2803-fffff80002cd2b86)
    MODULE_NAME: memory_corruption
    IMAGE_NAME:  memory_corruption
    FOLLOWUP_NAME:  memory_corruption
    MEMORY_CORRUPTOR:  ONE_BIT_LARGE
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
    Followup: memory_corruption
    
    My principal concern is that perhaps when the tech did the clean install that he perhaps neglected to acquire all of the latest drivers for your hardware. I would suggest going to the manufacturer's website and plugging in your service tag number or whatever Dell uses now for Alienware computers and updating all your drivers to the latest available. Especially your chipset driver.
    Additionally you apparently have a few drivers for Logitech human interface devices (HID) computer, keyboard, etc.,) that pre-date Windows 7 RTM. I would suggest updating all of those from here Support + Downloads
    And update this GEARAspiWDM.sys 5/18/2009 from here Driver updates - GEAR Software
     
  3. Trouble

    Trouble Noob Whisperer

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    Additionally information from CPUz as well as RAMMon and the SF Diagnostic Utility would probably prove helpful so....
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Good luck
    Randy
     
  4. Yatch

    Yatch New Member

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    Thanks for the all the information I greatly appreciate it. At the moment I'm busy, but i'll begin to do update my drivers and run a driver scanner later on today.

    As far as the updated drivers go from the website. I know that he went to dells website to grab all the drivers so I'm not sure why some of them are out of date.

    When installing the new updated drivers I should uninstall the old drivers first correct? If so where are the old driver files so I can uninstall them?
     
    #4 Yatch, Jan 3, 2012
    Last edited: Jan 3, 2012
  5. Yatch

    Yatch New Member

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    Just a small update, I installed the Realtek driver and installed the updated driver to the logitech keyboard/mice etc. I was experiencing a new issue yesterday where I would restart my computer and instead of restarting like normal it would be stuck at a black screen with a solid cursor in the top left corner. I called Alienware about this as I've got a 2 or 3 year warranty and after talking to one of they're techs He told me that My Gtx 580m needs to be replaced as its bad and he said this is a problem they've had previously with the m17x.

    So I wont be able to tell if the bluescreen is completely fixed until after the alienware tech comes and replaces my grahpics card and i reinstall the graphics card driver.

    Is there any tips I should need when installing the new drivers for the grahpics card? I'm getting the drivers off dells website as they told me so use those first and then if it works update to the most update off of Nvidias website.
     

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