BlueScreens everytime it's docked

#1
My computer will go blue screen every time it is restored from sleep/hibernate from a different dock other than the one i put it on sleep/hibernate.

I went to the minidump and found the below. I have updated BIOS, power management, chipset, graphics driver still no use. Appreciate any advice from any of you, thanks.

MODULE_NAME: ACPI

FAULTING_MODULE: fffff8000301b000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79294

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
+1c
00000000`00000001 ?? ???

EXCEPTION_RECORD: fffff88006714188 -- (.exr 0xfffff88006714188)
ExceptionAddress: 0000000000000001
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 0000000000000001
Attempt to execute non-executable address 0000000000000001

CONTEXT: fffff880067139e0 -- (.cxr 0xfffff880067139e0)
rax=0000000000000000 rbx=fffffa8006d0fb50 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa8006036240
rip=0000000000000001 rsp=fffff880067143c8 rbp=fffffa800714c660
r8=fffff88006714450 r9=0000000000000000 r10=fffffa8003b3b580
r11=fffff880067143c0 r12=0000000000000000 r13=0000000000000040
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210246
00000000`00000001 ?? ???
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x7E

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff88000fcca8c to 0000000000000001

STACK_TEXT:
fffff880`067143c8 fffff880`00fcca8c : fffffa80`0714c660 fffffa80`06d0fb50 00000000`00000000 fffffa80`0714c660 : 0x1
fffff880`067143d0 fffffa80`0714c660 : fffffa80`06d0fb50 00000000`00000000 fffffa80`0714c660 fffff880`00000040 : ACPI! ?? ::pBOPGDP::`string'+0x1c
fffff880`067143d8 fffffa80`06d0fb50 : 00000000`00000000 fffffa80`0714c660 fffff880`00000040 fffff880`00000000 : 0xfffffa80`0714c660
fffff880`067143e0 00000000`00000000 : fffffa80`0714c660 fffff880`00000040 fffff880`00000000 fffff880`06714448 : 0xfffffa80`06d0fb50


FOLLOWUP_IP:
ACPI! ?? ::pBOPGDP::`string'+1c
fffff880`00fcca8c ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: ACPI! ?? ::pBOPGDP::`string'+1c

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ACPI.sys

STACK_COMMAND: .cxr 0xfffff880067139e0 ; kb

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------
 


Elmer

Extraordinary Member
#2
Hi ml2388 and Welcome to The Forum.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
As it is all I can tell you is:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes:
Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.

ACPI.sys is listed as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.


Please see: How to ask for help with a BSOD problem Following Method 2:

Download​
and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.


Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**
If screenshots, please crop.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Be aware that as a new member, any posts that contain uploads or links will require moderation, so if your post does not appear immediately, don't panic, it is there.
 


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